Product Owner of CTBC Line ChannelSummary: seamlessly integrated an automated verification process into workflows, propelling heightened user experience and operational efficiency.• Directed and supervised operations for a user base of three million active users• Designed a back-end notification system for strategic marketing campaigns, resulting in a 5% reduction in customer complaints• Launched an automated verification process within campaign workflow, leading to a 75% reduction in operational costs associated with manual tasksProduct Banking APPSummary: successfully launched the updated app features, analyzing user interactions to drive further enhancement of each functionality and create an even better user experience through optimization.• Revamped app function menu and back-end functionality, ensuring the efficient user experience• Optimized arithmetic average flow, with a substantial surge of over 40% in user engagement• Led cross-department collaborations to launch an advanced search function, enhancing client and prospect access to relevant financial products and strategies

User Permission SystemSummary: achieved significant simplification of authorization process flow across various projects, leading to a resolution of problem sheets. Additionally, streamlined authorization procedures across multiple projects resulted in a substantial increase in efficiency and simplified project outcomes.• Simplified the authorization process steps by 60% across multiple projects and solve 80% of the product backlog from the existing system.• Designed user permission request flow which reduced the total number of permission requests by 50%.Order systemSummary: innovated a fresh process flow that streamlined and notably decreased confirmation time for Customer and Logistic Operations while uploading Telegraphic Transfer documents. Additionally, facilitated rapid issue reporting and updates via the internal Synology chat channel, leading to a complete elimination of time-consuming meetings.• Devised a novel process flow, consolidating and significantly reducing confirmation time for both Customer and Logistic Operations during Telegraphic Transfer document uploads• Enabled swift issue reporting and updates through the internal Synology chat channel, resulting in a 100% reduction in time-consuming meetings

Resume Portal OptimizationSummary: by innovating the resume UX upload flow, elevated total resume uploads. Through meticulous prototype testing, rigorous problem analysis, and comprehensive usability validation, orchestrated an impressive amplification in the outcome, specifically in the reduction of clicks.• Incorporated new resume UX upload flow, increasing total resume upload by 20%•Conducted prototype testing, problem analysis, and usability validation, and achieved a decrease in the number of clicks by 42%