A versatile Night Front Office Supervisor with vast experience in leading the provision of exceptional customer services to ensure optimized levels of customer and client satisfaction. Highly proficient in ensuring compliance with established policies and procedures to effectively govern company operations while training and developing high performing teams to facilitate the efficient delivery of services that meet and exceed established requirements. I regard myself as a transformational leader with excellent communication and problem-solving skills, leveraging the aptitude to cultivate and sustain favorable relationships with customers and key stakeholders with significant influence on the organization’s bottom line.
Neumi Global
View- Website:
- tecsastra.wordpress.com
- Employees:
- 27
-
Especialista En VentasNeumi GlobalAndalusia, Spain -
Especialista En VentasNeumi Global Feb 2024 - PresentEspañaNEUMI apuesta por la Medicina Integrativa, Ya instaurada 20 años en EEUU y ahora introduciéndose en España. Refuerza tu Cuerpo, Mente y Salud con aquello que deja de producir la Molécula de la vida!! el GLUTATIÓN. NEUMI ha creado su propia fórmula tecnología haciendo que sea mucho más eficaz la absorción del glutatión gracias a su Nanotecnología... El presente y Futuro de la medicina actual. Empresa de Networking, que recompensa por la recomendación de sus productos. -
Hospitality ConsultantPertemps Network Catering Nov 2021 - PresentBirmingham, England, United Kingdom -
Night Front Office Supervisor & Auditor / AccorhotelsNovotel Accor Hotels May 2019 - Oct 2021Birmingham, England, United KingdomChampion the management of a 148-bedroom hotel with eight function rooms while monitoring all employee activities in the Front Office department to ensure they comply with relevant standards and procedures. Monitor operations to ensure compliance with all the organization’s financial, privacy, and data security policies as well as procedures and conduct interviews to oversee the training and development of new employees. Facilitate a working environment that promotes top performance and high morale, compile monthly schedules, and ensure that all activities adhere to security and emergency protocols. Provide strategic leadership and guidance to teams to ensure that they deliver remarkable customer services and construct as well as sustain fruitful relationships with guests to ensure maximum levels of satisfaction. Ensure the effective completion of the night audits and spearhead cash handling, float management, till reconciliation and the banking function. -
General Assistant Manager/ University PlacementBaxterstorey At Goldman Sanchs Jan 2018 - Jan 2019LondonActively participated in the management of the restaurant and coffee-shop by monitoring daily business activities to ensure maximized operational efficiency. Effectively managed teams by organizing staff schedules, approving annual leave requests, as well as performing staff training to ensure that employees provide excellent customer service. Built and maintained mutually beneficial relations with customers to efficiently address and respond to client queries, complaints, and concerns to build trust and retain customer loyalty. Proactively organized stock replenishments, and accurately recorded and processed invoices and purchases to produce detailed summaries of available stock, petty cash, and FOH. Oversaw conference, event, and luxury fine-dining operations by planning and organizing workspace for events. Provided leadership and skills transfer to the team and agency staff members during the execution of events and evaluated event activities to identify areas of improvement and recommend strategic solutions aimed at improving the next event.
-
Event & Bartender SupervisorHyatt Regency Birmingham Apr 2017 - Dec 20172 Bridge Street, Birmingham, B1 2Jz, UkFacilitated the preparation of cocktails and all beverages while providing exceptional sales and customer services in terms of ordered food and drinks. Efficiently provided information in terms of allergens and dietary requirements to relevant stakeholders and effectively respond to and resolve guest complaints including requests. Supervised the team in catering services for mega-events such as the final Champion League in Cardiff and Zone VIP in Silverstone circuit F1.
-
Conference & Event AssistantCoombe Abbey Hotel Oct 2016 - Apr 2017Coventry, United KingdomAssisted in the planning and execution of events and directed the training of agency staff in dining services for up to 800 guests to ensure optimum levels of efficiency as well as the effective delivery of services that meet and exceed expectations. Effectively managed customer relationships to ensure optimum satisfaction while taking food and drinks orders, allergens, and dietary requirements. Ensured adherence to Health and Safety, including Food Safety requirements during buffet services. -
Travel PlannerViajaes Renacimiento, Spain Oct 2013 - Aug 2014Efficiently planned tours by making travel arrangements, booking accommodation, organizing meals, and identifying attraction destinations and museums that the tourists can visit. Provided customers with a walking guide of the cities and explained the history and the culture of the place while sourcing restaurants hotels and attractions. Delivered exceptional customer services and stayed with customers throughout their tour to ensure their needs are met for maximum satisfaction.
-
Event Organizer And CommunicationsAyuntamiento De Almuñécar Sep 2008 - Sep 2013Almuñécar, Andalucía, SpainSpearheaded the planning, organizing and the management of events, conferences and town festivals. Acted as a political communication adviser and championed compilation of speeches for politicians while writing everything about the town council and sending it to journals for publication. Effectively managed secretary task and everything relating the press while facilitating the formulation of social media content aimed at informing the population through social media.
Bella Martin Education Details
-
University College Of Birmingham (Ucb)Hospitality With Events Management, Gestión De Hoteles, Turismo Y Eventos -
School Of Radio And Tv Granada, SpainHigher Vocational Training In Communication
Frequently Asked Questions about Bella Martin
What company does Bella Martin work for?
Bella Martin works for Neumi Global
What is Bella Martin's role at the current company?
Bella Martin's current role is Especialista en ventas.
What schools did Bella Martin attend?
Bella Martin attended University College Of Birmingham (Ucb), School Of Radio And Tv Granada, Spain.
Not the Bella Martin you were looking for?
-
-
-
Bella Martín
Licenciada En Psicología. Máster Universitario En Intervención Criminológica Y Victimológica.Máster En Práctica ClínicaSeville -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial