As a Member Experience Associate at Industrious, I leverage my six years of experience in customer relationship management and hospitality to create and maintain positive and lasting connections with our members. I am passionate about providing exceptional service and support to our diverse and dynamic community of professionals and entrepreneurs, and helping them achieve their goals and aspirations.In my previous roles, I honed my skills in communication, problem-solving, and influencer marketing, while delivering high-quality results and outcomes for both internal and external stakeholders. I contributed to the success and growth of Backroads, a leading active travel company, by ensuring smooth and efficient operations with our suppliers and partners, and resolving any issues or queries within a tight turnaround time. I also boosted brand loyalty and retention for Ladder, a subscription-based wellness company, by managing all consumer queries via social media platforms, and implementing a Surprise and Delight strategy to enhance customer engagement and satisfaction.