Bella Hernandez Email & Phone Number

Mountain View, Ca

Palo Alto, Ca, Us

New York, Ny, Us

As a Member Experience Associate at Industrious, I facilitate seamless and exceptional experiences for members, ensuring their satisfaction and loyalty. Although I was previously hired to work alongside a manager, my role has transitioned to solely running the Palo Alto location. - Directly responsible for all daily operations, leading to a 60% increase in member satisfaction as demonstrated by an NPS score improvement from 62.5 to 100 within 2 months of my tenure- Leading the planning and execution of member events, from networking mixers to professional development workshops.- Enhancing member satisfaction through proactive initiatives, significantly increasing overall engagement and positive feedback.

Berkeley, Ca, Us

- Orchestrated communication flow by maintaining updated internal databases and managing all incoming communications.- Utilized daily reports across departments to prioritize and fulfill client requests, maintaining exceptional customer satisfaction.- Met company’s 3-day turnover period for supplier queries, averaging 3.1 days, and implemented innovative solutions to optimize workflow efficiency in managing valuable inventory.

Marina Del Rey, California, Us

- Fostered a loyal subscription base via managing all consumer queries via social media platforms such as Facebook and Instagram.- Created and implemented a Surprise & Delight strategy to boost brand loyalty among subscription members- Boosted brand loyalty by utilizing out of the box problem solving to mitigate any customer dissatisfaction

West Hollywood, Ca, Us

•Collaborate with internal and external stakeholders, including agencies, talent managers, and VIP creators, fostering lasting relationships through exceptional interpersonal skills during events, dinners, and email communications.•Compiled, analyzed, and assessed data metrics, including EMV, to deliver precise performance reporting for collaborations. Utilizing these insights, we strategically plan for future VIP events, collaborations, initiatives, and paid beauty partnerships.•Strategically identify and outreach to new talent using social media platforms and Tribe Dynamics in order to drive brand campaigns, viral content, organic gifting and event activations. Achieving quarterly campaign KPIs by over 100% while maximizing ROI.

- Logged expenses from attorneys and over 40 clients to create expense reports crucial to ensuring accurate billing - Organized, scanned and filed various client documents, correspondence and pleadings in a timely manner for law clerks- Screened all callers for potential clients and updated Outlook with meetings and deadlines in order to facilitate operations

Los Angeles, Ca, Us

- Executed administrative tasks and assisted 4 UCLA graduate students on their publications, projects, and dissertations- Gathered psychosocial, behavioral, and academic data from over 6,000 students in the Los Angeles area- Established and maintained contact with 75 participants outside of LA area to obtain data for the longitudinal study

Neuilly Sur Seine, Ile De France, Fr

Promoted from Seasonal Cashier to Full-time Sales Associate, specializing in skincare, and trained and certified as a professional store makeup artist.- Cultivated a loyal clientele of high-profile customers through exceptional product knowledge and personalized service, regularly achieving sales of over $1,200.- Trained new hires to enhance onboarding efficiency, reducing company costs and freeing management time for critical issues.- Organized and collaborated on mall events, significantly boosting sales by attracting a diverse customer base