(Isa)Bella Paniagua-Novak Email & Phone Number

I'm building on my years of customer/client servicing experience and requirements development in my new role as Reporting Lead for client-facing programs. I'm actively engaged in expanding my working knowledge of SQL, Python, as well as using AI like ChatGPT.I've successfully used ChatGPT and my knowledge of Python to build a small program in Python to.

Obtained SAFe® 5 Product Owner/Product Manager Certification January 2023

I was promoted and became responsible for defining the product vision and owning the product development process. Using my key strengths of being detail-oriented, exceptionally organized, and a strong communicator, I stepped into my new role with excitement and enthusiasm to learn a new skillset with more responsibility in the growing startup company.Some.

As a Sr. Business Analyst on a remote agile team I was responsible for facilitating effective and engaging meetings and workshops for the product I was assigned to - a multi-tenant mobile and web application for quoting and enrolling in pet insurance that integrates via API with the company's Salesforce instance - in order to elicit requirements that I.

I acted as Act as a Subject Matter Expert for propriety animal shelter management SaaS (now discontinued) leveraging my animal welfare domain expertise, knowledge of the software, and customer relationships to analyze business and user needs, translate stakeholder requirements into the form of User Stories and Acceptance Criteria for cross-functional.

As an Account Executive in the Client Services Team, I owned the relationship with my designated animal shelter partners and developed meaningful client relationships in order to provide support on the animal shelter management software system (now discontinued) and the offering of pet insurance to adopters. As a result of of my domain expertise and.

Merriam, KS

I first managed a team of adoption counselors and retail center at the campus in Merriam, KS. I was responsible for all interviewing, hiring, firing, approving timesheets, and setting sales goals for each adoption counselor. As the retail manager I was solely responsible for maintaining inventory, merchandising, and pricing retail. My first priority after.

Merriam, KS

As an Adoption Counselor I greeted and directed customers entering facility, provided excellent customer service, demonstrated strong computer and telephone skills, used basic office equipment, processed monetary transactions, promoted retail sales, and used online database for animal shelter management.The animal related part of this role included.

Kansas City, Missouri

After 2 months I was elevated to the "Expeditor" role. As the Expeditor on each shift I was responsible for the efficiency of the day and worked to allow the 3 doctor practice to see as many patients each day as possible to maximize hospital potential. This required problem-solving, multi-tasking, and remaining extremely organized in a fast-paced.

Kansas City, MO

I worked effectively in a team in fast-paced, high-volume, low-income based walk-in wellness clinic on Fridays in a temporary position. During each shift I multi-tasked throughout day to see as many pets as possible, communicated with and between clients and veterinary staff about each pet's needs, handled client questions and concerns in a professional.

Merriam, KS

As an Adoption Counselor I greeted and directed customers entering facility, provided excellent customer service, demonstrated strong computer and telephone skills, used basic office equipment, processed monetary transactions, promoted retail sales, and used online database for animal shelter management.The animal related part of this role included.

Kansas City, Missouri

I provided outstanding customer service in our retail and adoptions center, managed and supervised customer service and animal care staff, communicated with CEO and Director of Operations daily, counseled potential adopters, used online animal shelter management software, created reports for inventory purposes, and performed general clerical duties.As the.

Bachelor'S Degree, Microbiology

Education record