Belle Prado Email & Phone Number

Esquimalt, Bc, Ca

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• Helped streamline processes in various departments, enhancing operational efficiency and productivity.• Presented and implemented tech solutions, such as Google Apps, Slack, and 3rd-party automations, to optimize communication and workflow for staff, teachers, and learners.• Automated manual processes, reducing manual workload and improving overall efficiency.• Developed Standard Operating Procedures (SOPs) to ensure standardized practices and smooth operations.• Identified and implemented tech solutions to expedite tasks and enhance staff productivity.• Conducted comprehensive trainings on various platforms, primarily Google Applications, empowering staff, teachers, and learners to effectively utilize digital tools.• Troubleshot and resolved issues in the CMS platform "Playground," ensuring seamless user experience.• Acted as Google Suite administrator, managing user access and optimizing collaborative tools.• Hosted and managed Zoom meetings and events, ensuring smooth virtual communication and event coordination.• Leveraged graphic design and video editing skills to produce engaging visual content.• Successfully led the school's transition from face-to-face to online operations during the pandemic, enabling efficient remote learning and administrative processes.• Overcame initial resistance to change, driving successful adoption of new systems and processes, resulting in improved organization and task management.

● Led software development teams, providing technical guidance for Oracle e-Business Suites implementations (CPBMP Migration, BPCS Migration, SAP Migration).● Conducted comprehensive gap analysis during Oracle Discovery Phase, bridging functionality gaps between legacy applications and new Oracle eBS Applications.● Orchestrated User Acceptance Trainings across multiple manufacturing plants, ensuring seamless adoption and user satisfaction.● Developed meticulous UAT Test Scripts and managed Inventory and Manufacturing prerequisite data setups for smooth project execution.● Provided comprehensive functional and technical support for Oracle Applications, streamlining operations and driving efficiency.● Resolved complex technical issues in Oracle Discoverer and Crystal Reports, delivering prompt solutions and ensuring uninterrupted system functionality.● Engineered customized programs using Oracle development tools to meet evolving business requirements.● Developed programs using RPG/400 and CL/400 languages to enhance the functionality and efficiency of the Integrated Customer Management System (ICMS).● Collaborated as a key member of the maintenance team, providing exceptional corrective maintenance and production support tailored to client specifications for Customer Provisioning, Plant, and Customer Billing modules of ICMS, serving esteemed clients including PLDT and DigiTel.● Investigated and analyzed user requirements, preparing comprehensive functional and technical specifications to guide software development and system enhancements.● Demonstrated keen attention to detail in fulfilling maintenance responsibilities for existing systems, meticulously documenting user requests and system implications, troubleshooting, and proactively resolving issues to ensure uninterrupted system functionality.● Conducted thorough unit testing, verifying the accuracy and reliability of programmed solutions before implementation.

● Developed programs using RPG/400 and CL/400 languages to enhance the functionality and efficiency of the Integrated Customer Management System (ICMS).● Collaborated as a key member of the maintenance team, providing exceptional corrective maintenance and production support tailored to client specifications for Customer Provisioning, Plant, and Customer Billing modules of ICMS, serving esteemed clients including PLDT and DigiTel.● Investigated and analyzed user requirements, preparing comprehensive functional and technical specifications to guide software development and system enhancements.● Demonstrated keen attention to detail in fulfilling maintenance responsibilities for existing systems, meticulously documenting user requests and system implications, troubleshooting, and proactively resolving issues to ensure uninterrupted system functionality.● Conducted thorough unit testing, verifying the accuracy and reliability of programmed solutions before implementation.

Bachelor Of Science (B.S.), Computer Science

Diploma, Business Administration