Belle Del Mundo Email & Phone Number

Pasig, National Capital Region, Philippines

• Configure and test new or existing benefit enrollment systems, ensuring they meet precise client specifications.
• Conduct thorough testing and provide technical quality assurance for test files.
• Analyze data during system conversions to ensure alignment with client-defined parameters.
• Continuously monitor system performance, identifying key issues that affect transaction processes and recommending improvements.
• Serve as a technical consultant, providing expert insights to management on system efficiency and optimization.

Quezon City, National Capital Region, Philippines

• Supervised the Digital Royalty Department’s processes, focusing on data documentation of musical works and the distribution of digital royalties.
• Managed and maintained strong relationships with customers (local and international), technology partners, and major music digital service providers such as YouTube, Facebook, Spotify, Apple Music, TikTok, and others.
• Assessed business processes and system inefficiencies, suggested process improvements to enhance overall operations.
• Reviewed and approved data reports and documents, ensuring accuracy and completeness.
• Ensured the integrity and accuracy of data within the database.

Quezon City

• Led the Email and File Management Team, overseeing daily operations and team performance.
• Developed essential reporting tools, including a Reliability Tracker, Inventory and Volume Updates, and Productivity Trackers for both team and individual performance metrics.
• Managed the implementation of Quality Assurance (QA) metrics to ensure high standards across the board.
• Streamlined workflows and documented processes in Confluence for improved clarity and efficiency.
• Spearheaded a process improvement initiative, reducing non-value-adding tasks by 50%, which significantly enhanced speed while maintaining quality.

NCR - National Capital Region, Philippines

• Created a "Pend Tracker" tool used in managing retrieval of old pended claims that have been aging in the queue for a long time. Was able to lessen the pend inventory for Manila and Mumbai into more than 30%
• Developed a refresher training plan based on RCA and was able to increase the QA rating of our 18 bottom performers into passing score of 95.75%

NCR - National Capital Region, Philippines

• Enhanced and updated training curriculum relevant to current client demands, process updates and error trends
• Successfully on-boarded a total of 6 waves (16 to 20 New Hires each wave) into the production floor
• Trained 2 new trainers and transitioned them from facilitating claims overview training into Product Specific training

NCR - National Capital Region, Philippines

• Performed quality inspection, documented findings by following required audit process and procedures
• Worked closely with Operations and External Clients in improving quality performance through providing Quality Performance Reports and Analysis, Error Trends, and Quality Improvement Plans

Nivel A1.2, Sobresaliente

Bachelor Of Science - Bs, Computer Programming