Michelle Ostermyer Email & Phone Number

Rancho Mirage, CA, US

Rancho Mirage, California, United States

• Coordinate scheduling for spa, guides, and practitioners using book4time to meet guest needs and maximize revenue
• Conduct daily inspections of Spa and Wellness facilities, addressing housekeeping and maintenance issues promptly
• Manage inventory for spa and wellness
• Demonstrate exceptional customer service, addressing guest requests and resolving issues proactively
• Collaborated with the Wellness Director on budget development and management
• Oversee payroll management and timeclock edits

Rancho Mirage, California, United States

• Deliver unparalleled and top-notch instruction and guidance to guests through both one-on-one and group sessions
• Prioritize guest confidentiality and safety
• Gather guest feedback and recommend program enhancements for continuous improvement
• Promote and exemplify Sensei values to create an enriching experience

Toledo, Ohio Metropolitan Area

• E-RYT 500 registered with Yoga Alliance with over 160 hours of yoga alliance approved CECs.
• Proficient teaching various formats: Y6 101, slow flow, hot, power, restore and sculpt & flow
• Classes are well attended with positive reviews
• Cultivated a warm, positive, and empathetic presence

Ann Arbor, Michigan, United States

• Advanced leadership skills managing a team of 15 instructors and desk managers
• Conducted interviews, hiring and staff training
• Managed all aspects of studio operations
• Revised and maintained training manuals, oversaw the training process for new hires, and ensured their preparedness to lead classes effectively.
• Lead teacher trainings for new SPENGA instructors
• Developed efficient staff scheduling strategies

Toledo, Ohio Area

• Assisted with administrative duties and staff management
• Led 200 Hour Yoga Teacher Trainings, workshops, private and group classes
• Taught aerial yoga, power yoga and intermediate
• Earned acclaim as a highly skilled teacher

Maumee, OH

Toledo, Ohio Area

• Supervised and led a team of 27 instructors and desk staff
• Successfully launched and managed multiple locations
• Ensured excellent client relationships and smooth studio operations
• Implemented promotional strategies for heightened retention
• Organized and implemented various promotional efforts
• Managed payroll bi-weekly

Greater New York City Area

• Managed the blog: madeinmanhattan.tumblr.com
• Composed the ‘Thursday Style’ and ‘Wordless Wednesday’ posts every week
• Gave feedback on how to market and brand the company
• Contributed to the social media posts via Twitter, Instagram, Facebook and Pinterest

New York, NY

• Assisted lead stylist on editorial and commercial photo shoots
• Liaison between lead stylist and clients
• Prepared merchandise and dress models for more than forty looks per day
• Organized photo shoot details to ensure a successful project outcome

Brooklyn, New York

• Learned to manage back end of Shopify
• Performed inventory of sales floor and back stock
• Cut fabric from patterns
• Helped close customer sales

Toledo, OH

• Oversaw the planning, coordination and execution of logistics and operations for events
• Conducted meetings with the client to understand the event plan and requirements
• Arranged decorations, established vendor contracts and contract riders for performers
• Managed the event calendar and kept track of accounts

Toledo, OH

• Exceeded sales goals and received above average reviews from management
• Provided quality customer service by handling customer complaints with responsive and creativeproblem solving
• Managed customer relationships, closed sales and handled financial transactions
• Built customer-attraction displays for featured products and promotions
• Received favorable customer feedback

Sylvania, OH

• Provided administrative support to the CEO
• Performed data management, drafted and edited short office memos
• Improved office efficiency by implementing color-coding filing system and introducing additionaltime-saving measures
• Created and executed numerous projects using Excel, Outlook and PowerPoint
• Assisted clientele via phone while preparing and assembling course packets for Universities

Toledo, OH

• Participated in planning and executing in-store trunk shows
• Arranged and constructed visual displays for the windows and sales floor
• Provided superb customer service
• Maintained and restocked clothing inventory

Bachelor Of Arts, Psychology, 3.6

Apparel Merchandising And Product Development

Apparel Merchandising