Alena Belousova Email & Phone Number

Remote

— maintaining infrastructure in AWS Cloud/SberCloud/YandexCloud— migrating data & clients between cloud solutions— databases managing (SQL and noSQL: Mysql, ElasticSearch, Redis)— implementing automation scripts to improve site efficiency and performance (Python, Bash) — configuring new servers, saving the company time and money, using CloudFormation and Terraform— using Ansible for code deployment and writing ansible playbooks and roles,— Kubernetes, docker containers managing— troubleshooting alerts relating to application failures and devices being unreachable.— monitoring site activity and performance to identify potential issues and recommend solutions using Prometheus, Zabbix, and Grafana— coordinating with developers to resolve site issues and implement changes— providing support for site maintenance and updates— investigating and resolving site outages— collaborating with developers to streamline the build and deployment process, making it more efficient and less error-prone

Remote

— Designed, executed and maintained test cases such as integration, regression, functional, and end-to- end testing with cross-platformed sustainability(web, iOS, Android)— Wrote automated tests for a web application via Java Selenium— Collaborated with the international team to identify system requirements and design performance tests for continuous improvement— Performed security vulnerabilities detection— Handled and improved all test documentation (test cases, checklists, user manuals, etc.) Verified that the application met all specified requirements— Tested functionality of application across various browsers and platforms— Created and executed test plans and test cases— Investigated and documented defects— Communicated with developers to resolve issues

Remote

— Provided telephone, email, and remote support for our partners and customers— Supported escalated issues, tickets and incident management— Reported on confidential data threats & leaks— Facilitated and owned significant technical equipment and knowledge development: 150+ tested and customized integrations with CRM, chatbots, SIP, and SDK with developers and product teams.— Contributed to the Webhooks API enhancements— Mentored, trained & coached new employers— Responded to user inquiries and resolved technical issues— Investigated user reports of technical problems and identified root causes— Wrote technical manuals and documentation to assist users