Richard Bell Email & Phone Number

Irvine, Ca, Us

Strategic and technical consulting for clients across various industries, including automotive, health, and marketing.• Network Infrastructure: Architecture, Engineering, and Operations.• Change Advisory Board (CAB) & Architecture Review Board (ARB)• Troubleshooting & Root Cause Analysis • Routing, Switching, Firewalls, and Application Delivery Controllers (Load-Balancing)

Irvine, Ca, Us

Managed global IT network engineering infrastructure in BPO space comprised of 40+ team (network engineers, network managers, and project managers) responsible for the design, deployment, and support/maintenance of a large-scale (call center) VoIP network. Supported network of ~100k agents and corporate employees with numerous Fortune 500 customer connectivity.• Leadership of Contact Center network platform for 100k agents and corporate employees that generated $2B+ in revenue, in a ~10MM capex/opex budget.• Owned large-scale MPLS/VPN-WAN, LAN, Voice networks in 100+ global sites, including 12 DCs and 6 global POPs in 14 countries (NA, APAC, EMEA, and LATAM).• Reduced network incidents by over 70% over 2-year period through institution of a Pre-CAB (Pre-Change Advisory Board), adherence to MOPs (Methods of Procedures), and Incident Reviews following RCA (root cause analysis).• Managed multi-year hardware refreshes, connectivity upgrades, DC consolidation.• Migrated ~48k agents to WFH network model in 90 days during Covid lockdowns using various on-prem (Cisco/Fortinet) and cloud VPN services (Cisco ASA in Azure).• Delivered client connectivity (MPLS/Private Line/VPN) to new extranet in six global POPs (US/PH/UK).• Decision-maker on Change Advisory Board (CAB) and Architecture Review Board (ARB) for Network Engineering & Operations.• Recipient of first annual Chairman's award in 2021Networking technologies:• Cisco routers, switches, and FTD/ASA firewalls• Juniper SRX1400/1500• Fortinet 3960E• Citrix Netscaler• Avaya, Nortel, and Brocade switches• Cisco LWAPs, ISE, ACS• Carrier MPLS (Verizion/AT&T/Verizon)• AWS VPC and Azure Express Routes into multiple regions• Megaport cloud aggregation for L2 connectivity• Verizon SCI for L3 cloud connectivityTools utilized and/or supported:• Infoblox DDI (DNS, DHCP, IPAM)• Micro Focus Network Automation (formerly HPNA)• Solarwinds - Netbrain - Plixer Scrutinzer (Netflow, IPFIX)• ServiceNow

Walnut Creek, California, Us

Leadership of IT Operations (Network & Systems Engineering, Helpdesk and NOC) in a 24/7 high-availability environment spanning on-prem and cloud. Interfaced with all IT groups especially Software Development on various core revenue applications and initiatives. Managed first-, second-, and third-levels of support.• Led teams responsible for High-Availability of servers, network, storage, on-prem data centers, cloud (AWS, O365 in Azure, and GCP), wireless, and enterprise systems.• Provided oversight to all monitoring, NOC, and Application Release Automation functions.• IT Governance, Change Management, and Change Advisory Board (CAB) member.• SOX 404 compliance, audit reporting of General Controls in IT Operations, and review for material deficiencies in service provider SSAE 16 (SOC 1) Type 2 reports.• Resolved complex web issues involving servers, load-balancers, and caching at the edge, proxy, and client levels.

Technical lead and SME in networking technologies. Delivered and managed High-Availability (HA) for all company Data Centers and corporate networks. Managed major OEM/carrier/vendor relationships. 500+ domain management. Oversight of Network Operations Center (NOC). Deep expertise in web technologies.• Tools: Ethereal/Wireshark, cURL, Akamai ION platform (caching).• Network Management Systems: Splunk, BMC TrueSight (RUM), Plixer Scrutinizer• Sys OSes: Windows 2003/2008• VMware: ESX/i 4.1/5.0/5.5/6.0

Architected High-Availability (HA) data center networks and infrastructure for launch of major web properties. Consolidated Data Centers. Deployed Cisco 6509s, ACE, CSS, 7200s, ASA firewalls, and 4948s. Deployed Akamai's Site Accelerator with over 50 digital properties. Troubleshooting with Wireshark and Opnet ACE Analyst.• Tools: Opnet ACE, Compuware AppVantage, and Akamai Dymanic Site Acceleration (caching).• Network Management Systems: Keynote (Dynatrace web & load testing), Kiwi Syslog, and Cacti/RRDTool

Lead for network infrastructure. Cisco 72xx/36xx routers, BGP, PIX 5xx Firewalls, Cisco CSS 115xx load-balancers, Catalyst 37xx/45xx, OSPF, T1/T3’s, WAN, , DHCP/DNS, Ipswitch WUG, Keynote, Akamai CDN, Cisco Secure ACS for RADIUS/TACACS+, VPNs (IPSec RA and S2S/L2L). Network analysis and Wireshark packet captures.• Provide extensive troubleshooting of network related issues: HTTP network analysis, load-balancing, L2/L3, and packet captures.• Protocols: TCP/IP, BGP, OSPF, RIP, HSRP, GLBP, DNS, WINS, DHCP, ARP, ICMP, CDP, STP, SNMP, VTP, VLANs, 802.1q trunking, Etherchannel, RADIUS, TACACS+, IPSec, PPTP, FTP, NTP, SMTP, HTTP1.0/1.1/2.0, TLS (SSL), PKI, Netflow, Syslog, and LWAP• Net OSes: Cisco IOS, Cisco PIX OS, Cisco CSS WebNS, Cisco ACE Module, F5 BIG-IP, and Cisco IronPorts• Sys OSes: Windows NT 4.0/2000/2003• Media: 10/100/1000Base-T, 1000BaseSX, 802.11a/b/g/n/ac, T1/DS1, T3/DS3 in LAN/MAN/WAN

Upgraded large campus upgrade (10,000+ nodes) for Hughes (now Boeing) Space & Communications. Configuration, Moves/Adds/Changes, infrastructure designs, and vendor management through Scopes of Work (SOWs) for RFPs on telecom room (TR) and physical plant upgrades across low- and high-rises.