Mauro Bellucci Email & Phone Number

London, Greater London, United Kingdom

• Day to day contact for agency/ client stakeholders and Hogarth internal departments• Coordination between Project/ Transcreation Management, Hogarth, client and agencies• Respond to information requests from the Senior Account Manager or Account Directors• Strive to better client and stakeholder relations• Work closely with internal stakeholders e.g. Print, Traffic & Transcreation• Handle all aspects of client campaigns from planning through to delivery• Demonstrate clear understanding of the brand• Highlight and escalate quality control issues• Distribute contact reports and agendas• Manage agreed budgets and administration• Prepare accurate cost estimates against the Rate Card for AD approval• Assist with financial reporting and smooth running of the finance function• Support the AD in supplying client management information and reporting

London, England, United Kingdom

Cape Town Area, South Africa

Provide first class translations and content in Italian for use of any medium including: translating from English, proof reading, editing, websites, SEO content, reviews, press releases, mailers, blogs, SMS marketing, direct marketing and promotions.In addition I took the role of Producer/Coordinator within the team.Duties as Producer:• Day-to-day management of translation projects, and work roster, within deadline and up to quality agreement• General overview of all translation projects and negotiation of delivery dates• Build good client relationships both from a personal working perspective and from a team perspective• Develop, communicate and implement solutions when required to ensure that deadlines and tasks are met• Project planning and implementation of briefs• Maintain a culture of accountability within the team to relevant stakeholders across all departments for project quality and timelines• Ensuring all issues and concerns which arise within projects are communicated to relevant people and solutions are given

Cape Town Area, South Africa

• Involvement in marketing planning including tier movement, winners, losers, purchasing, relationship building and win back strategies for the foreign language products.• Implement, update and monitor of effectiveness of moments of truth relating to tier retention strategies • Identify, plan and implement projects to complement marketing strategies• Plan and implement relevant customer promotions including purchase promotions, game specific promotions, wagering promotions, tournaments etc.• Brief promotional information including copy, html mailers, web pages, etc to creative for all relevant promotions• Co-ordinate promotions (with country manager involvement) in terms of set up, mailing and fulfillment for relevant promotions with retention operations team• Briefing Customer Service Centre and the Risk team of upcoming promotions and keeping them informed of any changes that could increase incoming player contact volume• Answering promotional query escalations and/or referring these to relevant foreign language experts for consultation. • Monitor effectiveness of all relevant, tier and brand promotions.• Involvement in customer monitoring• Identifying high value customers who show potential to move to higher tiers.• Identify, plan and implement high value profiling/research projects in conjunction with Research team.• Administer monthly retention cash and non-cash budgets for promotions and relationship building. • Ad Hoc communications and projects • Conceptualize, plan, implement and manage targeted Promotions and Tournaments which: o Are localized and translated specific to the relevant language and country o Make use of new media, new creative, new technology, software enhancements o Focus on entertainment and gameso Refine activities to ensure maximum ROI

Forwardslash

• Responding to customer queries by telephone, email and online chats• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers• Offering translation services to the organisation• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required

Portsmouth, United Kingdom

Liaising with teachers, host families and European partners Answering the phone and dealing with enquiries Arranging bookings, itineraries for language studentsManaging the diaries and calendars for the director

New York Usa

Assisting the Italian Councillor for the Security Council ReformResearching documents and preparation of presentationsAttending official meetings in the UN premises, note taking, writing reportsLiaising with representatives of other nationalities

Rome Area, Italy

Tour guide for the Official Tour Bus company of Rome Developed extensive art history and cultural monologues tailored to the audience

Portsmouth, United Kingdom

Liaising with Partners in France, Spain, Italy, Turkey, Bulgaria & Romania Monitoring students on work experience & educational programmes Liaising with Host Families, group leaders and teachersOrganising visits and excursionsMonitoring visits and excursions with Junior StudentsAssisting with general administration

International Trade Law

Master'S Degree, International Relations And Affairs