Ensuring that customer satisfaction is at the forefront of every interaction.System DevelopmentDeveloping systems and workflows to improve response times, resolution rates, CSAT, and overall operational efficiency.Team ManagementLeading both internal and external customer service teams, ensuring collaboration and performance, a well-motivated and coordinated team is the way to success.Data Analysis and ReportingSetting and surpassing performance… Show more Ensuring that customer satisfaction is at the forefront of every interaction.System DevelopmentDeveloping systems and workflows to improve response times, resolution rates, CSAT, and overall operational efficiency.Team ManagementLeading both internal and external customer service teams, ensuring collaboration and performance, a well-motivated and coordinated team is the way to success.Data Analysis and ReportingSetting and surpassing performance targets, utilizing data-driven insights to improve and deliver measurable results.Problem-SolvingAnalyze complex issues, identify effective solutions, and drive results through innovative, collaborative problem-solving approachesReport to the director of Operations. Show less

Goods management.Optimize the selection of goods in my assigned departmentsIdentify best sellers, market opportunities and react accordingly to optimize stock rotationMaintain close relations with account managers to set up local promotions / new displays to boost salesCo-personnel management Provide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the… Show more Goods management.Optimize the selection of goods in my assigned departmentsIdentify best sellers, market opportunities and react accordingly to optimize stock rotationMaintain close relations with account managers to set up local promotions / new displays to boost salesCo-personnel management Provide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the teamEvaluation and coaching Social media management Designed and executed social media strategy for Brico Wondelgem on Facebook.Maintaining daily contact with customers and resolving customer issues via Facebook chat and e-mail.Through regular engagement with customers, regional promotions achieve a growth rate of over 30% in the first year of operation. Co-store managementAssuring that my assigned departments follow Brico-guidelines and in-act new range reviews in-store. Perform opening and closing duties, including counting cash drawers and securing the store.Report to store manager / district manager. Show less

Personnel managerUse KPIs to map the performance and defects of the storeProvide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the teamMotivate and impose targets on the teamRecruitment and selection of new employees and evaluation of existing teamResponsible storeTake care of the store's appearance by setting up the sales area and displaying the… Show more Personnel managerUse KPIs to map the performance and defects of the storeProvide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the teamMotivate and impose targets on the teamRecruitment and selection of new employees and evaluation of existing teamResponsible storeTake care of the store's appearance by setting up the sales area and displaying the products in the display cases, shop windows, etc.Responsible for achieving targets and drawing up action plans for thisResponsible for the daily deposits and registers balanceReport to district manager Show less

Co-personnel managerProvide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the teamMotivate and impose targets on the teamRecruitment and selection of new employees and evaluation of existing teamCo-responsible storeTake care of the store's appearance by setting up the sales area and displaying the products in the display cases, shop windows… Show more Co-personnel managerProvide technical support to the team (information about products, conflict management, handling of customer complaints, ...)Prepare the monthly schedule for the teamMotivate and impose targets on the teamRecruitment and selection of new employees and evaluation of existing teamCo-responsible storeTake care of the store's appearance by setting up the sales area and displaying the products in the display cases, shop windows, etc.Responsible for achieving targets and drawing up action plans for thisResponsible for the daily deposits and registers balanceReport to store manager / district manager Show less

Advising and informing customers (Dutch/French/English) about the extensive range (multimedia, high-tech, telephony, household electrical, ...) and Krëfel's service: extended warranties, deliveries, repairs, cell phone plans, digital goods, and services.