Isabelle Wuilleumier Salemme

Isabelle Wuilleumier Salemme Email and Phone Number

Developer Experience | Customer Support | Community Management | ADHD & Neurodiversity
Isabelle Wuilleumier Salemme's Location
Curitiba, Paraná, Brazil, Brazil
Isabelle Wuilleumier Salemme's Contact Details

Isabelle Wuilleumier Salemme personal email

Isabelle Wuilleumier Salemme phone numbers

About Isabelle Wuilleumier Salemme

Isabelle Wuilleumier Salemme is a Developer Experience | Customer Support | Community Management | ADHD & Neurodiversity. She is proficient in Sueco, Italiano, German, Spanish and French. Colleagues describe her as "Isabelle is a data driven professional, performs complex and assertive analysis, and is a leader who works very well with her team members individually. She delivers quickly and with excellent quality and relates very well in different areas of the company" and "Isabelle was the first inspiring direct leader that I had in my career. As a people person, she was always making sure that we all had everything that we needed to deliver the best solutions. The fact that she was a hands-on leader was also very helpful because she knew exactly what we were going through and how to deal with the obstacles of the daily routine. I admire how she shares everything she knows, helping you raise your bar and achieve new levels of knowledge and confidence. She changed the Customer Support team for the better, empowering us to pursue best practices, learn from our mistakes and create something meaningful. She truly made us team members, focused on the results but never forgetting the human side of the job. She is fun, easy to work with, and an awesome leader She's helped me grow and find my own path which is very rewarding and It is a pleasure to work with her and be able to call her a friend."

Isabelle Wuilleumier Salemme's Current Company Details

Developer Experience | Customer Support | Community Management | ADHD & Neurodiversity
Isabelle Wuilleumier Salemme Work Experience Details
  • Sulamérica Seguros Saúde
    Information Technology Process Specialist - Devex
    Sulamérica Seguros Saúde Dec 2023 - Dec 2024
    Responsável por projetos de transformação de processos relacionados ao ciclo de vida de desenvolvimento e qualidade de software, com o objetivo de evoluir a performance de entrega de TI, através da definição de modelos e metodologias de forma a padronizar o desenvolvimento e testes de software.
  • Freelance
    Community Manager
    Freelance Sep 2020 - Dec 2023
    - Engagement and Interaction: Actively engaging with community members by responding to comments, questions, and messages, as well as fostering conversations and building relationships within the community.- Content Creation and Curation: Creating and curating relevant and engaging content for the community by writing social media posts, and sharing articles to keep the community informed and entertained.- Brand Advocacy and Reinforcement: Working alongside content and media creators to ensure the tone of voice and other branding assets are respected across all communication channels, making the customer experience seamless.- Data Analysis and Reporting: Tracking key performance metrics, such as engagement levels, member growth, and sentiment analysis, to assess the health of the community and make informed decisions to adjust strategies accordingly.- Community Growth and Advocacy: Actively working to grow the community by recruiting new members and encouraging existing members to invite others.
  • Pipefy
    Tech Sales Architect
    Pipefy Feb 2023 - Apr 2023
    Curitiba, Paraná, Brazil
    Directly responsible for assisting the sales organization with the technical decision-maker/purchaser by joining meetings, providing technical clarification about the product's security and overall infrastructure.
  • Pipefy
    Dev Rel Manager
    Pipefy May 2021 - Apr 2023
    Curitiba, Paraná, Brazil
    Responsible for developing, planning, and executing developer relations and developer advocacy initiatives. Focused on promoting active participation in tech communities and events, fostering content production, and empowering Engineering, Product, and Design professionals by removing blockers and creating opportunities. Our goal is to promote continuous learning by giving access to all the necessary information, tools, and technologies so our Honey Badgers are properly equipped to keep empowering doers from all over the world.
  • Pipefy
    Customer Support Team Leader
    Pipefy Jan 2018 - Jun 2021
    Curitiba Area, Brazil
    Doers drive change. We empower them 🚀.Customer support team leader at Pipefy, one of the fastest-growing Saas startups in the industry.Responsible for building and leading the customer support team, curating product-related content to help speed up tickets. Our goal is to provide grade A support to all our customers, keeping CSAT above 95% for over 3 years.Also in charge of producing and reviewing in-app messages and contact points with the customer within the application.
  • Pipefy
    Product Content Specialist - Customer Success
    Pipefy Jun 2017 - Jan 2018
    Curitiba, Paraná, Brazil
    Responsible for overseeing all product-related content at Pipefy, from on-screen points of contact and interactions to knowledge base content, use cases, and email/in-app communication.
  • Pipefy
    Inbound And Content Marketing Specialist
    Pipefy Aug 2015 - Jun 2017
    Curitiba, Paraná, Brazil
    Content production, social media management and inbound marketing planning.
  • Hsbc
    Internet Management Service Analyst
    Hsbc May 2014 - Aug 2015
    Curitiba, Paraná, Brazil
    Internet Banking and Public Website Communication Team. Content production and reviewing (internal and external campaigns and messages).Consulting and reviewing marketing campaigns published in HSBC’s public website and internet banking. Translating and adapting global campaigns for the brazilian public.
  • Outdoor Brasil Importação E Exportação
    Marketing And Import Analyst
    Outdoor Brasil Importação E Exportação Aug 2011 - Jul 2013
    Curitiba, Paraná, Brazil
    Responsible for producing all commercial material (catalogues, flyers, banners and ads) for a local import business.In charge of producing and tracking online ads and managing the company’s social media channels and communication with customers and representatives.
  • Datacenso
    Data Analyst
    Datacenso Jul 2011 - Aug 2011
    Curitiba Area, Brazil
    Responsible for analyzing research data and producing result presentations.
  • Flanigan’S Pub
    Exchange Program (France)
    Flanigan’S Pub Sep 2010 - Feb 2011
    Lyon Area, France
    Customer service activities.
  • Observatório De Turismo Do Paraná
    Extension Program
    Observatório De Turismo Do Paraná Apr 2008 - Mar 2010
    Curitiba Area, Brazil
    Volunteer at UFPR’s Tourism department extension program as academic researcher.
  • Walt Disney World
    International College Program - Merchandise
    Walt Disney World Nov 2006 - Jan 2007
    Lake Buena Vista - Florida
    Winter international exchange program. Working in direct contact with customers in Magic Kingdom (Walt Disney World).

Isabelle Wuilleumier Salemme Skills

Marketing Strategy Marketing Strategic Planning Market Research Digital Marketing Marketing Communications Social Media Marketing Advertising Corporate Communications Email Marketing Market Planning Marketing Management Online Advertising Online Marketing Microsoft Excel Microsoft Office English Business Strategy Photoshop Portuguese Content Marketing Process Management Content Management Process Mapping Content Production Social Media Customer Service Communication Customer Support Customer Satisfaction Customer Retention Customer Experience Management Google Analytics Customer Experience French English Translation Customer Education Copywriting Knowledge Management Data Analysis Team Leadership French Translation Portuguese Translation Customer Happiness Saas Management Desenvolvimento De Produtos Pesquisa De Mercado Atendimento Ao Cliente Suporte Ao Cliente Html5 Cascading Style Sheets Troubleshooting Problem Solving Creative Problem Solving Analytical Skills Intercom Zendesk Adobe Photoshop

Isabelle Wuilleumier Salemme Education Details

Frequently Asked Questions about Isabelle Wuilleumier Salemme

What is Isabelle Wuilleumier Salemme's role at the current company?

Isabelle Wuilleumier Salemme's current role is Developer Experience | Customer Support | Community Management | ADHD & Neurodiversity.

What is Isabelle Wuilleumier Salemme's email address?

Isabelle Wuilleumier Salemme's email address is be****@****ail.com

What is Isabelle Wuilleumier Salemme's direct phone number?

Isabelle Wuilleumier Salemme's direct phone number is +141334*****

What schools did Isabelle Wuilleumier Salemme attend?

Isabelle Wuilleumier Salemme attended Fae Business School, Fae Business School, Universidade Federal Do Paraná.

What are some of Isabelle Wuilleumier Salemme's interests?

Isabelle Wuilleumier Salemme has interest in Languages, Marketing, Market Research, Contemporary Literature, Photography, Communications.

What skills is Isabelle Wuilleumier Salemme known for?

Isabelle Wuilleumier Salemme has skills like Marketing Strategy, Marketing, Strategic Planning, Market Research, Digital Marketing, Marketing Communications, Social Media Marketing, Advertising, Corporate Communications, Email Marketing, Market Planning, Marketing Management.

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