Belsin Rohani Email & Phone Number

Campbell, California

Here, I collaborate and cultivate relations with cross-functional project teams, including peer customer support organizations as well as product management and marketing departments to ensure consistency and successful project execution. I handle and respond to customer calls in conjunction with other internal departments. Coordinate with key accounts for code releases to enhance functionality and services. I also provide technical project implementation assistance and guidance to developers. I manage and resolve escalated technical problems in liaison with the product development, product management, and operations teams. I document and record issues within the CRM tools (Salesforce and internal software) for future references. I also track tickets and progress of ongoing projects effectively by leveraging Atlassian Jira.➥ Secured $7M in revenue by turning around negative customer experience and rebuilding relationships.➥ Identified and addressed complex errors or issues through root cause analysis to support two integrations.➥ Developed and maintained KCS and different knowledge bases to optimize workflow and support the teams in resolving issues.➥ Ensured customer satisfaction and retention by advocating for the customer, delivering exceptional service, and addressing concerns or issues in a highly professional and courteous manner.

San Jose

In this role, I steered and delivered assigned projects within strict timely and budgetary constraints. I led a project to onboard multiple Sponsors for the donation of funds, materials, and events. ➥ Yielded more than $60,000.00 in the first year through relationship building, event planning, and strategic planning.➥ Founded the organization and provided business leadership with an emphasis on uniting kids and young adults in the local Assyrian community through sports.

Campbell, California

In this role, I conducted financial statement analysis and delivered reports to support the management in making economic decisions. I communicated key risk and performance information to business partners and management to ensure alignment with strategic goals and organizational practices.➥ Provided data and analytical support to senior management by maintaining up-to-date knowledge of financial statements and credit risk databases.➥ Facilitated with the development of risk appetite as well as customer management and collections strategies or policies.➥ Identified and recommended early remedial action on deteriorating credits while collaborating with the remedial management to handle challenging credits and situations.➥ Provided oversight for business and risk controls while ensuring compliance with risk management framework or policies.

San Jose

Here, I identified customer’s needs through effective communication and recommended appropriate products, services, and solutions to meet customer’s requirements. I fostered and sustained strong relations with key clients, partners, and stakeholders.➥ Monitored and avoided suspicious activities of large currency transactions with a value of $10,000 and monetary instruments purchases in amounts exceeding $3,000 by ensuring compliance with due diligence procedures. ➥ Increased sales through cross-selling while promoting the bank's products and services.➥ Administered and controlled the vault and ATMs in accordance with defined procedures and protocols.➥ Implemented corporate or departmental policies, procedures, and service standards with the management to drive efficiencies.➥ Controlled the supply of money to meet banking center needs or requirements.

Bachelor’S Degree, Bachelor Of Science, Business Administration & Project Management

Associate’S Degree, Business, Management, Marketing, And Related Support Services