Advising management on the administration of human resources policies and proceduresTake responsibility for the successful and timely completion of human resource related projectsConduct HR research, track and analyze metrics and suggest insight to improve decision makingAdvise HR personnel about any recurring issues and problemsHelp HR professionals in recruiting, training and management of employeesCreate and design plans for applying new techniques for driving change in HR processesDeveloping, revising, and implementing HR policies and proceduresSuggest and manage implementation of suitable HR technology for business advancement Keep abreast with new trends and advancements in the human resources filedManages complex HR agenda with the line managers in the business unitCoaches managers in dealing with employees in difficult situationsRecruits employees in the business unitIdentifies key talents in the business unit and prepares the individual development plans for key talentsHandles difficult situations in the business unit and trains managers in the employee relationsOversees HR administration in the business unit and solves difficult situationsImplements the HR Strategy in close cooperation with line managers and the HR Business PartnerSupports managers in new employee induction and terminations of departing employeesEngages in different people management projects in the business unitDevelops line managers in their leadership and management skillsProvides the instant feedback to line managers about their people management practicesCoordinate & conduct TrainingTNA with ManagementKEY SKILLSCommunication SkillsPresentation SkillsNegotiation SkillsHR Practices SkillsHR Procedures KnowledgeDifficult situation solving SkillsOnboardingConfidentialityHR OperationsJob Description DevelopmentPeople procesesOffboardingLeave of AbsenceEmployee RelationsLabor and Employment LawHR & Payroll managementMultitaskingTraining & Development

To ensure the outlet achieves the target sales and service standard KPI required as per company’s direction.To ensure all tasks listed in the daily start up and end day closing checklist during opening and closing of the outlet are carried out effectively.To conduct daily morning briefing and present sales and service performance dashboard to his/her staff and provide recommendation for further improvement. To update staff scheduling (dual role for sales and service) on weekly basis and ensure all staffs has equally given to meet their KPIs. To check and ensure on service ability of all systems, hardware, fixtures, etc & report fault immediately to relevant party.Accountable in checking outlets serviceability of all systems, hardware, fixtures & report fault immediately to relevant PIC ( i.e. demo stocks, display, promotional items, OCS,IQMS, invue, CCTV, furniture, computers, lightings etc). Accountable in outlet compliance to all SOPEnsure outlets Sales and Service Transaction as per management directionsAccountable in ensuring outlet employees to be equipped with knowledge of latest promotion on packages and devicesAble to consult Outlet Managers pertaining customer complain & Inquiry and channel or follow up complaint/inquiry to relevant PIC to follow up until issue resolvedAccountable in preparing bank-in slip and handover collection to CIT on next working day before 12.30pmAccountable in updating NEXT Threshold in the system according to bank in slip amount.Ensure the Outlet Managers to inform on End day Balancing for Sales and services collection. Assist and support any relevant event from sales and any other duties assigned by superior within agreed timeline. To motivate, coach and perform on job training for the day to day work related to services and sales operations.To ensure all relevant documents files are properly managed.

Manage Customer ExperienceManage Retail /Branch outletsManage NPS Manage bussiness partnersMeeting customersManage VIP customersCertified Assessor @ Assessment CenterInterviewer for new intakeManage Zone @ Territory P&LManage Territory Sales & ServiceManage EventsSKILLS:Analytical SkillsRevenue generationsSales TrainingBusiness Case DevelopmentField OperationsTeam LeadershipCustomer JourneyCustomer ExperienceEmployee RelationsRecruitmentSales & Service Organizational skillsCustomer Relationship Management People ManagementProductivity AnalysisRelationship BuildingMultitaskingCreative Problem SolvingP&L Management

Monitoring Outlets revenue.Customer satisfaction.Timeliness of successful implementation of initiatives.Good control towards staff attendance and disciplinary.Accurate reporting on stocks and delivery.