Mohamed Al-Hafed Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

- Responsible for all Arabian Ethicals portfolio in governmentalsector : DHA , EHSE , RAFED , SSMC , MOHAP , GHQ &Mubadala.- Sales:Maintaining relationships with existing customers by providing them with support, information, and guidance.Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.Assisting the customers in answering all product-related questions in a professional and timely manner.Recommending new service improvements to further build on the relationship.Advising helpful new product recommendations and suggestions to customers to increase revenue.Negotiating contracts and packages with existing customers.Maintaining quality service by establishing and enforcing standards.Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.-Operation:Data Tracking:Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.Orders:Placing orders to the concerned purchase coordinator.Invoicing:Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.Delivery:Coordinate with the warehouse for the timely deliveries.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Worked as Biomedical Engineer for various types of diagnosticlaboratory equipment's such as:- Clinical chemistry system ( Alfawasserman)- Hematology systems ( Scill vet , Nihon Koden, Melt)- Immunoassay systems ( Tosoh)- HPLC ( Tosoh)- Elisa ( Euroimmune)* Service Engineer :- Repairing and troubleshooting.- Preventive maintenance on variety of instruments.- Performs preventive maintenance schedule.- Hardware diagnostic.- Responsible for replacement of old technologies.- Update software.- Handle maintenance contracts.- Performs Safety Check.- Performs checklist for the spare parts and the tools needed.* Application Specialist for clinical chemistry and CBC:- Performs training for the end-users.- Prepares calibration schedule.- Run calibration & quality control tests.- Performs installation.* Sales Engineer:- Obtain customer feedback and suggest appropriate productrevisions.- Recommend product enhancements and updates.- Provide support for marketing collateral, advertising materials,promotional activities.- Coordinate with cross-functional teams to provide productengineering, development, management and sales solutions.- Work with business team to identify new customers and to retainexisting customers.

Sharjah

Service Biomedical Engineer Worked as Service Biomedical Engineer for various types of medicalequipment's such as: ECG monitor Autoclaves Defibrillator ENT unit Hospital Beds Ophthalmic Equipment & Instruments Ultrasound Imaging SystemDuties and Responsibilities:-- Performs installation and training for operators.- Hardware diagnostic.- Repairing and troubleshooting.- Preventive maintenance on variety of instruments- Performs Safety Check.

Bachelor’S Degree, Biomedical/Medical Engineering, Good

Activities and Societies: team leader, member of the gym crew

High School, Sciences

Activities and Societies: Player in the school football club.