Michael Bempah Email & Phone Number

Denver, CO, US

Fairfax, Virginia, United States

• Taking inbound customer service requests; answering technical support tickets in a timely manner while providing great customer service, detailed notes and following proper procedures if a ticket needs to be escalated.
• Optimizing the customer’s usage of the software by providing tips by learning about the customer’s business and goals and finding creative workarounds if features don’t exist in the software
• Handling escalation calls and working to find the best course of action and making sure the appropriate follow-up is given to the customer and help the team’s retention percentage by making sure the customer is.
• Conducting effective training for the team to see if the best practices are followed for the software and to give the customer the best user experience and also making sure that the team has the best case management.
• Motivate, mentor and guide customer success specialists to drive high-performing teams and even led an off-shore team in the Philippines
• Help customers with API integration and Quickbooks

Richmond, Virginia, United States

• Originating, reviewing, and analyzing credit reports in order to approve the best loan possible.
• Consistently reviewing and developing action plans for delinquent loan accounts including initiating customer contact using great customer service and negotiating extensions of due dates.
• Understanding policies and procedures necessary to close loans and make sure the customer interprets details clearly.
• Develop plan to increase direct loan growth and find strategies to motivate employees and coach on techniques to find best suitable payment for customer based on credit to lower company delinquency numbers

Richmond, Virginia, United States

• Completed the Leadership Development Program, which consisted of four weeks of leadership and field training at the corporate headquarters in Dallas, TX.
• Completed on-the-job training in each of the nine positions at the Arlington facility ranging from Yard Agent to Assistant General Manager.
• Assisted with flood recovery operations in a managerial role at the Baton Rouge, LA facility for three weeks.

• Developed an eagerness to learn by working outside of position in order to be a valuable team member on the cashier, to push carts in any weather even working as maintenance
• Handle disputes in an orderly manner and make sure customer is satisfied with his shopping experience

• Organized 60+ packages daily in order to increase the supply chain efficiency delivering package from storage to customer the most accurate way possible
• Gained experience in customer service working with a diverse client base and meeting the needs of every student
• Experimented with different forms of data entry and determined software named arrival to be the most concise method of matching package to customer to address

To learn operations management, marketing, financial analysis, product knowledge, leadership development and our overall business strategy. Also in the end of internship to help lead grassroots sales event.