20+ years expertise in Project Management, Operational Tracking, Compliance and Data Management. In all facets of delivering service advancement, data protection, core administration, customer retention, reviewing service process and reducing dissatisfaction. An accomplished leader in core service operations; driving demonstrable growth through continuous service improvement and lean delivery in complex and commercially demanding environments. Substantial experience in the use of communication and insight investigatory methods where duties include collaborating with all members of an organisation to achieve operational and financial objectives. Instrumental in streamlining and improving processes, motivating professional teams, consulting clients, and delegating projects while under time constraints. A track record of developing strong, self-sustaining teams through improving communication and efficiency. Quickly builds trust and rapport with both internal and external key partners. Collaborates cross-functionally to align goals for continuous results.