Ben Angle Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Perform discovery discussions with customer to understand and document requirements for new solutions.Design optimal solutions for customers based on their requirements utilizing the managed hosting and network services supported by the company’s IT Services portfolio as well as products from vendor-partners.Document and present solutions to customers describing benefits of products and ensuring functionality with any new or existing networks/ environments.Maintaining accurate documentation of customer solutions post sales.Build and continue relationships with customers by providing technical support and advisement for pre and post sales.Continuing internal education to ensure up to date knowledge of new and existing products supported by the company.Proactively engaging customer to advise of any new products that may be beneficial to their current or future needs.Engage internal teams for assistance and approvals of non-standard designs to ensure customer needs are met for desired solutions.Quoting solutions in Big Machines and assisting Sales Professionals with presentation of quote to the customer.Support delivery of customer solution by providing clear communication and technical documentation to internal team responsible for installation of services ordered.Maintaining relationships with Sales teams and participating with assistance of strategic account planning.Running weekly call to provide technical support and training to colleagues within sales region.Provided expert level support for sales region regarding colocation services offered.

Assists Sales Executives in executing strategic account plans to achieve maximum profitabilityDevelops solutions for complex client business problems to overcome obstacles and facilitate success in sales opportunities as well as ensuring smooth cross-functional engagementProvide presales support in the management of systems and processes to ensure quotes are generated and proposals are submittedProvide Client facing support in concert with Sales Executives, Sales Engineers, and Post-Sales Support teamsOperates as an expert product consultant to Sales Executives, Account Management Teams, Sales Managers, and PartnersProspects on a continual basis through client-facing support, providing thought leadership to build a compelling set of offerings to address business needs

Responsible for managing the installation of services ordered by new and existing customers.Maintaining project timeline and communicating regular updates to customer to ensure satisfaction.Managing actions for technical installation teams and coordinating appointments with customers to arrange turn up and configuration of new services.Working with internal product management teams to ensure accurate installation of new services.Accurately entering configuration details of new services into internal database to ensure Operations have correct information for any future troubleshooting once services are moved to an active state.Pushing new services to billing once the customer has approved installation and ready for “go-live”.

Provide basic troubleshooting and escalations to next level technical support for more complex customer issues.Documenting customer issues via Vantive ticketing system and managing ticket to resolution.Ensuring customer satisfaction through excellent customer service.