Benjamin Antonson Email & Phone Number

Burnsville, MN, US

Remote

Santa Monica, California, United States

• Currently working as an IT Support Engineer at SimplePractice, where I provide technical support and troubleshooting for a variety of IT systems and software. I am responsible for ensuring the smooth operation of the.
• Provide technical support and assistance to over 450 employees, resolving hardware and software issues in a timely manner
• Manage and maintain IT systems, including: Jamf Pro, Jamf Connect, Google Workspace, Okta, Zoom, 1Password, Zendesk, Slack, Crowdstrike, Sophos, Notion, Asana, Tableau, Mimecast, TablePlus, Teleport and more.
• Collaborate with cross-functional teams to implement new IT solutions and improve existing systems
• Assist with the setup and configuration of new hardware and softwaremacOS and Jamf Pro SME for endpoint device management
• Proposed and led the migration from JumpCloud to Jamf Connect with Google SSO, achieving a 50% cost reduction and ensuring a seamless transition with minimal disruption

Minnetonka, MN

• Served as a Senior Operations Manager at eHome LLC, a used Apple Product refurbishing company, where I was responsible for overseeing the day-to-day operations of the company. I managed a team of employees and.
• Managed a team of employees, providing leadership and guidance to ensure the successful operation of the company
• Implemented process improvements to increase efficiency and productivityMonitored key performance indicators and implemented corrective actions as needed
• Managed the repair technicians, ensuring all team members were Apple Certified Macintosh Technician trained and certified
• Managed the sales and support team, fostering collaboration, setting targets, and ensuring exceptional customer service to drive overall team success
• Oversaw inventory management, ensuring precision and reliability in sales records

Saint Paul, MN

• Served as a Radio Frequency Transmission Systems Technician in the USAF. I was responsible for maintaining and troubleshooting radio frequency equipment and systems.
• Provided uninterrupted multi-platform communications support for the 109th Aeromedical Evacuation Squadron
• Assisted with onboarding new personnel, providing training for software and hardware usage
• Provided IT support and troubleshooting for Windows computer systems, provisioning new accounts, creating permission groups and providing access to authorized users
• Deployed and managed the maintenance teams in charge of base-wide communications, air to ground communications, and Land mobile radio platforms during an extended deployment to Qatar
• Followed procedures, documentation, instructions, and audit guidelines for all communications equipment on base

- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.- Arranged transportation and accompanied consumers to doctors’ offices or other.

Richfield, MN

- Supervised five inventory control personnel to ensure correct goods management and achievement of performance goals.- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions to ensure accuracy.- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy.

Burnsville, MN

I worked as a ski instructor, teaching classes of up to 15 students.

Associate Of Science - As, Electronic Systems Technology, Graduated

Completed required courses during Military training and leadership programs.

Computer Engineering, Junior

Business Administration And Management, General

Associate Degree, Arts, Graduated