Benjamin Antonson Email & Phone Number

Burnsville, Mn, Us

Remote

Santa Monica, California, United States

Currently working as an IT Support Engineer at SimplePractice, where I provide technical support and troubleshooting for a variety of IT systems and software. I am responsible for ensuring the smooth operation of the company's IT infrastructure and assisting employees with any IT-related issues they may have.• Provide technical support and assistance to over 450 employees, resolving hardware and software issues in a timely manner• Manage and maintain IT systems, including: Jamf Pro, Jamf Connect, Google Workspace, Okta, Zoom, 1Password, Zendesk, Slack, Crowdstrike, Sophos, Notion, Asana, Tableau, Mimecast, TablePlus, Teleport and more.• Collaborate with cross-functional teams to implement new IT solutions and improve existing systems• Assist with the setup and configuration of new hardware and softwaremacOS and Jamf Pro SME for endpoint device management• Proposed and led the migration from JumpCloud to Jamf Connect with Google SSO, achieving a 50% cost reduction and ensuring a seamless transition with minimal disruption• Create and manage policies, packages and configuration Profiles within Jamf Pro• Led Bash/Python/Swift automation script development for zero-touch deployment, reducing manual tasks by 30% and greatly enhancing system reliability and efficiency• Test, deploy and update software including macOS updates, applications and security tools using Jamf Pro• Implement and manage Google Credential Provider for Windows (GCPW), ensuring seamless and secure device management for Windows devices• Manage Google Mobile Device Management (MDM) for personal team member mobile devices• Lead comprehensive onboarding for new hires, handling IT hardware procurement, software account creation, and hosting initial IT welcome meetings• Manage the team member offboarding process, ensuring smooth transitions for departing employees and recovery of company assets• Create SOPs for processes and technical tasks, enabling consistently repeatable results

Minnetonka, Mn

Served as a Senior Operations Manager at eHome LLC, a used Apple Product refurbishing company, where I was responsible for overseeing the day-to-day operations of the company. I managed a team of employees and implemented strategies to improve efficiency and productivity.• Managed a team of employees, providing leadership and guidance to ensure the successful operation of the company• Implemented process improvements to increase efficiency and productivityMonitored key performance indicators and implemented corrective actions as needed• Managed the repair technicians, ensuring all team members were Apple Certified Macintosh Technician trained and certified• Managed the sales and support team, fostering collaboration, setting targets, and ensuring exceptional customer service to drive overall team success• Oversaw inventory management, ensuring precision and reliability in sales records• Provided clients with remote support for new device set-up, including data migration, software and hardware installation and network configuration• Repaired Apple devices as an ACMT certified technician• Administered internal software systems for seamless functionality, issue resolution, and ongoing support to optimize company operations• Cultivated and managed relationships with repair vendors to facilitate efficient Apple hardware repairs, minimizing client downtime

Saint Paul, Mn

• Served as a Radio Frequency Transmission Systems Technician in the USAF. I was responsible for maintaining and troubleshooting radio frequency equipment and systems.• Provided uninterrupted multi-platform communications support for the 109th Aeromedical Evacuation Squadron• Assisted with onboarding new personnel, providing training for software and hardware usage• Provided IT support and troubleshooting for Windows computer systems, provisioning new accounts, creating permission groups and providing access to authorized users• Deployed and managed the maintenance teams in charge of base-wide communications, air to ground communications, and Land mobile radio platforms during an extended deployment to Qatar• Followed procedures, documentation, instructions, and audit guidelines for all communications equipment on base• Redesigned a deployable communications package, re-structuring the design and networking for better ease of use, bringing it to ready status within one month• Provided leadership, direction, development, and maintenance of multiple complex and high-priority contracts between the USAF and civilian contractors in support of base-wide communication infrastructure upgrades

- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.- Arranged transportation and accompanied consumers to doctors’ offices or other outings.- Kept clients engaged in social networks and communities.- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.- Documented patient's behavior in terms of mental status, sleeping and eating patterns in medical record books.- Kept patients mentally alert by entertaining, conversing with and reading aloud to them.

Richfield, Mn

- Supervised five inventory control personnel to ensure correct goods management and achievement of performance goals.- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions to ensure accuracy.- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.- Divided and categorized cargo received and redirected shipments based on inventory needs.- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Burnsville, Mn

I worked as a ski instructor, teaching classes of up to 15 students.

Associate Of Science - As, Electronic Systems Technology, Graduated

Completed required courses during Military training and leadership programs.

Computer Engineering, Junior

Business Administration And Management, General

Associate Degree, Arts, Graduated