• Oversees all IT Operations deliverable and projects in an enterprise 24x7 application and infrastructure support • Single point of contact to drive major incident process and technical troubleshooting for all outages triggered in the application platform • Leads Disaster Recovery Test process for the supported applications and environments• Implements proactive monitoring of applications and their hosted platform.• Integrates applications and its hosted platform to monitoring tools like SCOM, application insight• Works with developers to identify the key monitoring parameters and setup threshold so that the same can be alerted to avoid an outage• Builds support environment to ensure a prod replica environment is available for the support team to reproduce and resolve an issue• Supports internal systems and applications by ensuring efficient processes and documentation exist and are maintained regularly.• Implemented backup strategy, to ensure all production data are being backed up as per the RPO and RTO• Improved deployment time by automating few post-deployment manual steps via scripts• Deploys applications in Production, staging and support environment • Prepares and contributes to documentations like support admin guide, Run book, Technical design, etc.• Plans and leads Disaster Recovery and Business Continuity Plan test activities. • Assists in the transition of all systems and applications into an IT Ops Framework - Documentation of SLA’s / Maintenance Windows / Escalation Procedures.

• Independently analyzes, solves and corrects issues in real time, providing problem resolution end to-end.• Develops and documents test scenarios for our client's use of their ticketing system and website to ensure that integration, user acceptance and other testing is performed when major changes occur prior to them being applied in a production environment.• Enters data configuration into our client's ticketing system and website.• Understands data relationships within the configuration and where the system stores its data.• Holds responsibility for the Content Management System (CMS) and establish workflow for requesting, creating, editing, publishing, and retiring content with Marketing team.• Performs analysis to drive business decisions and optimize expense/efforts for database enhancements and support.• Provides statistical analysis to develop, test, and optimize databases to their full potential.• Creates regular reporting summarizing key metrics and trends to key team members and Management.• Creates and configures Logical SQL servers, databases in Azure Cloud.• Deploys builds on multiple databases in Azure cloud.• Establishes SQL Developer best practices.• Applies data modeling techniques to ensure integration and performance expectations are met as well as allow for future flexibility to meet changing business needs.• Troubleshoots issues occurred with the databases in Azure cloud environment.• Enables and Manages data masking and encryption in Azure cloud environment• Performs testing as needed of integrations and application functions.• Recognizes the need to balance the system configuration requirements from our client's internal stakeholders to achieve revenue and customer satisfaction goals established by the organization.

• Interacts with functional representatives, business analysts, database analysts, and application development project teams to support the effective storage and retrieval of data. • Implements and maintains the enterprise's production and development databases.• Investigates complex problems, monitors performance, contributes to back-up and recovery procedures, and configures and installs SQL Server database software. • Works with the application development teams to design database schemas.• Administrates clustered environments, configures and supports AlwaysOn, Mirroring and Replication.• Troubleshoots database, performance tuning and server issues. • Ensures database security and database maintenance.• On-call DBA duties• Carries out defined tasks like managing new users, running established audit processes, restoring databases to other environments as required.• Handles failed SQL Server Agent jobs• Sets up new SQL Server instances following designed protocolsEnvironment: MS SQL Server 2008/2008R2/2012, 2016

• Assisted in the redesign of Marmadon’s website with SEO and Google Analytics embedded. • Assisted in the management of potential client enquiries.• Assisted the development of clients’ websites using WordPress, HTML and CSS 3.• Aided in computer hardware build activities.• Worked on small enhancements independently to create functional specifications.

• Managed sensitive, high-profile client financial information.• Installed and configured computer operating systems and applications.• Designed and implemented SQL Server 2005, SQL Server 2008 R2 databases for mission-critical business.• Knowledge of Disk and Server configuration through Raid for SQL Server.• Used SQL Profiler for troubleshooting, monitoring, and optimization of SQL Server and SQL code.• Developed and modified stored procedures, queries, triggers, views, indexes, and functions to handle business rules, history data and audit analysis.