Full responsibility for the store, including:Managing and developing the teamAssisting with business growth strategies and planning to achieve short & long term objectivesManaging client relationshipsImplementing new strategies for business growthPulling together deals and trading with domestic suppliers & merchantsManaging stock levels through buying and selling efficientlyLeading Sales team to achieve monthly sales targetsImplementing new strategies to obtain & secure market growth Full P&L Responsibility

• Day to day running of customer services/sales team across our 3 branches.• Handles Customer complaints and supplier issues• Responsible for Health & Safety of Branches, Yards and Manufacturing Factories across all 3 branches• Assisting Directors with HR, recruitment, training across all 3 branches.• Monitoring profit margins and liaising with suppliers to ensure correct product range and the best possible price.• Sales forecasting and analysis for the 3 Dayle branches.• Closely working with our Store Managers & Key Account Managers to ensure profit margins are adhered to while increasing customer spend and market share.• Working alongside the directors in succession planning and future proofing of the business

Day to day running of customer services/sales teamResponsible for Health & Safety, HR, recruitment, training.Monitoring profit margins and liaising with suppliers to ensure correct product range.

• Overseeing of all Parking Enforcement Services car parks throughout the North Island• Business Development of current and new clients• Staff /resource management of 40 employees, including recruitment, training and performance management• Relationship management of key clients and customers• Forecasting data against monthly targets• Health and safety management of staff, sitesand fleet

• Manage and bill for field work orders within Service Level Agreements• Co-ordinating appropriate allocation of work to contractors and technicians• Supervision of the Service Delivery staff, including recruitment, development and motivation, to deliver exceptional customer service and operational performance• Focus on quality data services, process improvement, maximising efficiencies and minimising unwanted customer impacts.• Ensure a service supplier culture and pro-active approach toward our customers• Deal with escalated customer issues in a timely and professional manner• Develop strong professional relationships with retailers and other customer escalation points• Manage and support the implantation of new processes and procedures, such as smart metering and prepay metering

Started as part time employee.Completed Management Trainee course and worked my way to Assistant Store Manager level