Ben Baker Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

-L3 Qualified Designated Safeguarding Lead-Chairing regular tri-partite progress reviews with accountancy apprentices and their work-based mentor to discuss the development of the learners’ knowledge, skills, and behaviours-Monitoring learners’ off-the-job submissions and ensuring the learning logs are up-to-date and compliant -Assigning each learner with a skills-based assessment and providing constructive academic feedback, in preparation for their end-point… Show more -L3 Qualified Designated Safeguarding Lead-Chairing regular tri-partite progress reviews with accountancy apprentices and their work-based mentor to discuss the development of the learners’ knowledge, skills, and behaviours-Monitoring learners’ off-the-job submissions and ensuring the learning logs are up-to-date and compliant -Assigning each learner with a skills-based assessment and providing constructive academic feedback, in preparation for their end-point assessment-Encouraging learners to integrate their developing knowledge, skills, and behaviours into the workplace-Assisting with the delivery of skills workshops in a classroom setting Show less

Manchester, England, United Kingdom

-Coached and mentored online Master's students studying at King's College London-Used transformative advising techniques to encourage continuous study and promote student retention -Calculated students' progression pathway and enrolled them in the next module through Salesforce -Ensured students were aware of assignment and payment deadlines, and chased for these when necessary

Manchester, England, United Kingdom

-Coached and mentored a caseload of Blended and Distance Learning students-Built a rapport with students and used transformative advising techniques (including active listening and GROW) to encourage students to utilise their own resources, believe in themselves, and progress -Created study plans with students and signposted to internal and external channels of support-Delivered Student Induction sessions online and across different Arden campuses

Manchester, England, United Kingdom

-Provided administrative, welfare, and customer service support for students at the Manchester campus-Delivered Student Induction and Open Day sessions online and across different campuses-Held confidential wellbeing and safeguarding meetings with students-Welcomed students and stakeholders, and answered any queries on the front desk reception-Created and distributed timetables-Supported students with Disabled Students' Allowance and Reasonable Adjustments… Show more -Provided administrative, welfare, and customer service support for students at the Manchester campus-Delivered Student Induction and Open Day sessions online and across different campuses-Held confidential wellbeing and safeguarding meetings with students-Welcomed students and stakeholders, and answered any queries on the front desk reception-Created and distributed timetables-Supported students with Disabled Students' Allowance and Reasonable Adjustments applications-Used the student database to identify student patterns and collate reports-Liaised with different departments to assist with student enquiries-Signposted students to internal and external channels of support-Escalated student feedback and attending SSLC meetings to enhance the student experience Show less

-Making various coffees to a consistent brand standard-Face-to-face customer service in a fast-paced environment-Upselling on products-Training new members of staff-Worked in Ipswich (2011-13) and Sheffield (2014-17), and Manchester (2017-18) branches

Ipswich, England, United Kingdom

-Admin support for the AXA LM teams in Ipswich and New York-Processed all incoming emails and letters-Employed June 2013-Sept 2014 and returned July-Sept 2015 (between university years)

Master Of Arts - Ma, Gender, Sexuality & Culture, Merit

Bachelor Of Arts - Ba, Sociology, 2:1

Education record

Education record