Key Client Account Director aligned into Vodafone Regional Public Sector Business Strategic accounts specialising in Universities and Housing Association organisations. • Delving into the Ed-Tech and Housing space to create a robust understanding of my clients industry and aligning it with Vodafone's Product Portfolio and Managed Service offering.• Executing a structured Account Development Model in order to achieve core KPI's focused on customer retention and new business (AOV) growth.• Formulating effective Change Management strategies which guide customers through digital transitions seamlessly, whilst maintaining customer satisfaction and trust reflected in positive NPS scoring.• Achieved 138% AOV target FY2324

The scheme provided exposure and fast-tracked development in Account Management, New Business Development, Specialist Sales and Technical Sales Support.

• Enabled companies across private and public sector to receive data-drive actionable insights throughout the pandemic, empowering them to improve operational practices and ensure customer and employee safety.• Spearheaded marketing and sales strategy, delivering 30% uplift on existing revenue within Health Sector.