Ben Bennett is a Transition Manager at Ultima Business Solutions. He possess expertise in active directory, organization skills, analytical skills, troubleshooting, staff training and 17 more skills. Colleagues describe him as "When i joined Ultima back in May 2017, one of the key stakeholders i was introduced too was Ben Bennett, It would not be an exageration to say that Ben was/is the 'go to' person within the Service Desk teams, a team of approx 30-40 engineers, of which he is the most knowledgable from an operational, customer processes perspective. In the space of 15 months whilst at Ultima, I managed 7 new service desk transitions, Ben was the key stakeholder in Operations for me in all those projects. He coordinated and owned the customer process discovery workshops, he would use a very methodical approach to ensure that there were no gaps in the discovery stage, and would be keen and willing to stand up on the whiteboard and propose processes or explain standard processes to customers or technical staff of different levels. He was also responsible for arranging and carrying out the training and briefing sessions for the service desk teams, for which he would prepare specific collateral and ensure the sessions with the staff attending, where assessed prior to signing off the training completion. Ben was definitely working over and above his role, and i really hope he is rewarded/awarded with a role dedicated to transitioning, knowledge management and/or training of the service desk function. I would recommend Ben to any IT organisation, that is looking for a methodical, process driven, well rounded, Technically savvy Service desk manager or training/process manager, and as above, I would also recommend him as a transition/project coordinator within an Operational environment. All the best Ben!" and "Ben is an incredibly process driven individual who is articulate, resourceful and thorough. As a fellow senior member of the team, he was responsible for assisting in training new staff to a high level and ensuring processes were followed. He was a key player in documenting internal customer processes and maintaining the technical knowledge base."