Ben Bernstein Email & Phone Number

Philadelphia, Pa, Us

Greater New York City Area

Gathered and presented data on customer acquisition & retention, product usage & satisfaction, and other KPIs to inform the CEO and COO’s strategic decision making. Implemented and refined direct response, content, and email marketing campaigns, identifying top-performing copy and images through A/B testing in six local markets. Helped the COO manage a 10+ person customer experience & operations team by identifying best practices, incorporating them into employee guides & saved replies, and training employees.

Greater New York City Area

Completed research for a $400,000 Ford Foundation project focused on how Community Development Venture Capital funded firms can provide employee benefits in ways that help the firm's bottom line by increasing productivity and reducing employee turnover.

Greater New York City Area

Worked with the founder and web developers to prepare onboarding materials to initiate alpha testing for a web-based task management application. Combined my experience with that of other users to make recommendations for aesthetic and functional changes to the site.

Greater New York City Area

I researched the possible outcome of Lowe’s corporate restructuring by contacting store managers, major suppliers, and customers, conducting interviews and creating surveys to gauge their reactions to major strategic changes. I also worked with an analyst to understand and update net asset valuation models.

Jewish/Judaic Studies

Bachelor Of Arts (B.A.), Philosophy, Politics, And Economics

Activities and Societies: Tau Epsilon Phi, 34th Street, Sound Politicks, University of Pennsylvania Television

Education record