• Identify and cultivate new business opportunities, fostering strategic relationships with key clients. • Drive growth in graduate and professional year intakes by identifying expansion opportunities with both prospective and existing clients. • Analyze and monitor program and partner performance, evaluate the success of implemented strategies, and deliver insightful reports on program outcomes. • Design, develop, and ensure the effective delivery of programs that meet client needs and support organizational goals.

• Identified and built strategic business partnerships to drive growth and expand market presence. • Maintained and strengthened relationships with existing clients, fostering loyalty and long-term collaboration. • Leveraged a robust industry network to uncover new business opportunities and enhance program offerings. • Secured high-quality internship placements that aligned with program goals, benefitting participants’ professional development. • Matched host employers with top-tier candidates, ensuring a fit that supports both business objectives and participant success. • Provided ongoing career coaching and support to participants and graduates, empowering them for successful career paths. • Coordinated and maintained accurate, up-to-date position descriptions to streamline recruitment and program alignment.

• Developed and implemented tailored resources aligned with course syllabus requirements to enhance learning outcomes. • Led training sessions for up to 26 students, effectively managing both in-person and virtual learning environments. • Delivered targeted training and assessment in Front Line Management (Certificate IV), Customer Contact (Certificate IV), Business Administration (Certificate IV), and Business Management (Certificate III). • Supported international students in strengthening employability skills, fostering career readiness and professional growth.

• Responsible for preparation of monthly fiscal report for submission to the board of directors• Oversaw all aspects of health and safety and introduction of new site policies• Developed training initiatives for all aspects of food and beverage• Liaised with tour managers regarding all music group and football teams needs, requests and security• Oversaw the daily running of all aspects of the hotels operations and promotions• Advised and assisted heads of departments

• Led a team of 200, including 9 department heads and 11 chefs, fostering a cohesive, high-performing workforce. • Spearheaded health and safety protocols, introducing new site policies to ensure compliance and operational safety. • Developed comprehensive training programs across all food and beverage functions to elevate service standards. • Collaborated closely with tour managers to meet the specific needs, requests, and security requirements for music groups and sports teams. • Directed the daily operations and promotional initiatives of the hotel, ensuring seamless guest experiences and brand alignment. • Provided strategic support and guidance to department heads on disciplinary and personnel matters, enhancing team morale and performance.

Oversaw service standards in all food and beverage operations within the hotel Developed training initiatives for all aspects of food and beverageLiaised with tour managers regarding all music group and football teams needs, requests and securityOversaw the daily running of all aspects of the front of house operations and promotions