Ben Boudreau Email & Phone Number

Dartmouth, Nova Scotia, Ca

Dartmouth, Nova Scotia, Ca

Dartmouth, Nova Scotia, Ca

• Sets up of user computers by ensuring that new computers are available and configured in an appropriate and consistent manner as well as being available to the user on a timely basis.• Reviews, analyzes, and evaluates information technology systems operations.• Maintains accurate IT asset inventory using Asset DB and other software.• Ensures that IT asset inventory information is current to facilitate decisions regarding inventory, utilization of IT assets and purchasing• Maintains the IT workshop and its contents by keeping tools and equipment organized.• Take overall responsibility for incident management and request fulfillment• Resolve user IT issues/questions/problems by replying to walk-up, Helpdesk, email and phone requests. Users should feel that their issue is understood, its priority and when they can expect a follow-up communication. Failure would result in lost productivity and user frustration• Analyses system logs and identify potential issues with computer systems• Performing routine audit of systems and software to support capacity planning• Apply operating system patches and upgrades on a regular basis• Install and configure new hardware and software as required• Manage network and servers – maintain and troubleshoot any problems ensuring that there is no interruptions to the daily business operations• Maintain operating systems and software; schedule and install upgrades; tests and implement backup and restore procedures• Work with a 3rd party to support, troubleshoot and monitor the Windows Server Infrastructure to ensure the stability, security and availability of systems• Evaluate and modify overall system performance• Ensure network connectivity throughout the company's LAN/WAN infrastructure is on par with technical specs for contracted services.• Ensure network performance at branch levels meet company performance standards• Implement and monitor maintenance programs on all network hardware

Dartmouth, Nova Scotia, Ca

• Troubleshoot software/hardware issues • Resolving inbound customer support calls; including customer reports• Provide instruction on software features • Providing training and customer support both remotely and in person when required • Provide internal technical support for Kerr Global Communications team

Dartmouth, Nova Scotia, Ca

Multi Skills Support agent support IT Business Client and Point of Sale Clients* Completed Preventive Maintenance to Client and advised on proper solutions to help client to decrease downtime * Worked on Escalated problems from Simple users to Executive Users, resolving the issue to the end* Worked to resolve High Critical outages During Business hours and non Business hours *On Call rotation** Complete Quality Checks with Remote Monitoring Tools, Monitoring Data Center infrastructures and External Client environments Great Dynamic Knowledge of Wide Range of Applications- Citrix- TMW Applications- Synerinvoice- Blackberry Enterprise Server/ Express- Windows 2003/2008R2- Windows XP and Windows 7- VMware- HP Products- LPI Management Workplace- XenCitrix Center- Exchange 2008/2007/2010- Supporting SQL applications- Cisco- Documentation of Client Infrastructure- Supporting DataCenter Infrastructure/ IAAS- HP Blades- Point of Sale Applications- Oracle- Backup Exec

Halifax, Ns, Ca

Technical Support of Client across North America Of Smart Technologies Products with both mac and windows/ - Using the hardware to troubleshoot the issue to resolve ongoing and re-occurring issues- Support Windows and Mac OS clients, Educational and Military clients- Email Communications with clients

Toronto, Ontario, Ca

Supporting the following applications- AS400 - IBM ISeries Systems- RPG Systems- B2B - Print queues and auto jobs- WMS EXE Systems - Unix- Working Rotational On Call support

Norwalk, Connecticut, Us

Supporting Xerox Client within North America- Providing remedial Solutions for customer Problems over the phone support- Supporting Customer Complaints with Winning Solutions to keeping customer quality and Satisfaction, With Total owneship

Greenwood Village, Colorado, Us

• Provide consumers with resolution on first contact• Assisting CSR with inquiries, while providing coaching/support to succeed • Agents solution committee / spokesman • Taking escalated customers and solving problems by finding winning solutions• Support Management staff with quality/development and quantities results• Self-study of excelling in First calls Resolution, planning and organization.

• Having all skills Sets to provide support to the business • Supervising Crew (Harvey’s/Cara Operations ltd)• Hard working person, independent• Employee of the month (October 2002) • Completing Inventory tasks/projects/quality checks with excellent accuracy • Side-by-side coaching with new/tenured employees, with feedback • Training tasks/Advance crew course for advancement/Career path program

• Bilingual (English/French) Help Desk support, Floor Support• Gained Knowledge of systems, applications, etc.• Able to work independently• Helping solve unknown problems with systems

Computer Programming For Business, It/Development

Informaiton Technology And Communications, Information Technology

Education record