Oversaw all aspects of high-volume, time-sensitive bankruptcy cases and coordinated with attorneys, clients, and management to prepare for trials and hearings (75 cases at any given time and support for 4 attorneys). Drafted and filed proof of claims, plan objections, motion for relief, and various other motions and legal documents in accordance with judicial procedures. Evaluated bankruptcy claims and leveraged industry knowledge to make recommendations for client defense.Surveyed and monitored case dockets to identify, summarize, and circulate relevant pleadings

Built client relationships and worked collaboratively to address, escalate, and resolve client matters/complaints. Performed high-quality customer support, achieving high ratings and client referrals (up to 100+ referrals per month). Coordinated with attorneys, paralegals, and support staff to ensure compliance with strict client timeline requirements.

Supported 10 attorneys in the preparation of foreclosure documents for contested and mediation hearings in NJ and PA. Effectively managed 100 cases simultaneously. Developed and fostered relationships with clients to drive customer satisfaction and high retention rate; provided clients with detailed updates covering all stages of the foreclosure process. Maintained client websites in compliance with Service Level Agreement manuals and guidelines. Coordinated with cross-functional teams to ensure foreclosure timelines were met based on client and court requirements.Provided detailed chronology of milestones within foreclosure process from Title Search, Complaint Stage, Service, Default, and Final Judgment with explanations of any gaps or delays

Built and fostered relationships with financial institutions including Chase Bank and US Bank to educate representatives on ADP products and value. Devised business development strategies and account-based management initiatives to increase referrals. Developed and presented solutions to small business owners to streamline client administrative tasks, allowing them to have greater focus on generating revenue.

Managed staff of eight loan officers specializing in debt consolidation, home improvement, and refinancing first mortgages utilizing FHA, VA, Conventional/Unconventional Fannie Mae, Sub-prime, and Alt-A products. Managed daily flow of work for loan officers. Identified programs and sales methods customized for individual clients. Collaborated with underwriting staff, loan officers, and processors to review all documents, ensure compliance, and achieve a seamless process for clients.

Specialized in FHA, debt consolidation, purchase and refinancing first mortgages ($1M a month in total volume). Implemented designated mortgage loan sales/marketing plan and conducted cold calling to generate new business. Managed each customer’s vested interest throughout the process to build lifelong customers and referral source. Consistently met and exceeded quotas as second leading revenue generator in the company. Worked closely with realtors, attorneys, and financial planners to build accounts. Collaborated with investors to ensure loan parameters and profitability.

Managed team of 13 employees responsible for $174M portfolio. Approved decisions on deferments, short sales, and deed-in-lieu of foreclosure. Led the settlement of loans up to 120 days delinquent. Approved decisions on mortgage files involving potential loss. Additional Titles:Special Projects Coordinator: Primary liaison between three outsource vendors responsible for servicing 1.1B mortgage loans. Established and communicated standards of performance and set goals for each vendor. Initiated a quality control group to improve productivity and efficiency within the department. Collections Supervisor: Supervised staff of 17 employees responsible for approximately $142M in delinquency. Created monthly incentive plans and assisted employees in reaching personal and departmental goals. Presented month-end results to upper management.