Oversee Regional Inland Field Services Operations• Develop and implement field service plans and schedules.• Monitor and track field service performance.• Analyze field service data to identify trends and opportunities for improvement.• Communicate with customers and the divisional head regarding field service activities.• Ensure that field service operations are aligned with company goals and objectives.Staff Management & Development• Develop and implement staff training programs.• Conduct performance reviews and provide feedback to staff.• Create a positive and supportive work environment.• Identify and develop high-potential staff members.• Recruit and hire new staff members.Ensuring adherence to policies and procedures• Develop and implement company policies and procedures.• Develop and implement HSSE policies and procedures.• Monitor and enforce compliance with policies and procedures.• Investigate and take appropriate action in cases of non-compliance.Incident and Escalation Management• Respond to and resolve incidents in a timely and efficient manner.• Escalate incidents to the appropriate level of management as needed.• Maintain a record of incidents and their resolutions.• Use incident data to identify trends and opportunities for improvement.Cost management• Develop and implement cost-saving initiatives.• Monitor and track field service costs.• Analyze field service costs to identify areas for improvement.• Communicate field service costs to the divisional head.Operational reporting• Develop and implement operational reporting procedures.• Collect and analyze operational data.• Prepare and distribute operational reports.• Use operational data to identify trends and opportunities for improvement.Achieve SLA Conformance• Develop and implement SLAs.• Monitor and track SLA performance.• Analyze SLA data to identify trends and opportunities for improvement.• Communicate SLA performance to the divisional head.

Call Coordinating• Develop a call schedule and track call progress.• Coordinate with customers to ensure that calls are scheduled at convenient times.• Follow up with customers after calls to ensure that their needs have been met.• Maintain a record of calls and their outcomes.Project Management• Develop project plans and schedules.• Track project progress and identify potential risks or problems.• Communicate with project team members to keep everyone updated on project progress.• Manage project budgets and ensure that costs are kept under control.• Successfully complete projects on time and within budget.Team Development• Create a positive and supportive work environment.• Identify and develop high-potential team members.• Provide regular feedback to team members.• Celebrate team successes.• Address team challenges and problems.HSSE Weekly Toolbox Talks• Develop and deliver weekly toolbox talks on HSSE related topics.• Ensure that all staff members attend toolbox talks.• Encourage staff members to ask questions and participate in discussions.• Use toolbox talks to communicate HSSE policies and procedures, and to raise awareness of HSSErisks and hazards.SLA Conformance• Monitor and track SLA performance.• Analyze SLA data to identify trends and opportunities for improvement.• Communicate SLA performance to the supervisor.• Take corrective action when SLAs are not met.Admin Submissions• Ensure that all administrative submissions are completed accurately and on time.• Maintain a record of all administrative submissions.• Identify and implement process improvements to streamline the administrative submission process.

Installation, maintenance, and network infrastructure at customer sites:• Develop and implement installation, maintenance, and repair procedures.• Analyze installation, maintenance, and repair data to identify trends and opportunities forimprovement.• Communicate with customers regarding installation, maintenance, and repair activities.• Ensure that installation, maintenance, and repair operations are aligned with company goals andobjectives.Troubleshoot and resolve technical problems:• Develop and implement troubleshooting and resolution procedures.• Respond to and resolve technical problems in a timely and efficient manner.• Escalate technical problems to the appropriate level of management as needed.• Maintain a record of technical problems and their resolutions.• Use technical data to identify trends and opportunities for improvement.Manage customer relationships:• Build and maintain relationships with customers.• Understand and address customer needs.• Resolve customer complaints in a timely and efficient manner.• Provide excellent customer service.Develop and implement training programs for field service technicians:• Develop and implement training programs that meet the needs of field service technicians.• Provide training on a variety of topics, including technical skills, customer service skills, and safetyprocedures.• Evaluate the effectiveness of training programs.• Provide feedback to field service technicians on their performance.Communicating with senior management:• Communicate with senior management on a regular basis regarding the status of field servicesoperations.• Provide senior management with information on trends, opportunities, and challenges in field services.• Seek guidance and support from senior management on field services initiatives.

Traveling to customer sites:• Plan travel routes and schedules in advance to minimize travel time and costs.• Coordinate with customers to schedule appointments at convenient times.• Pack all necessary tools and equipment for each trip.• Document all travel expenses for reimbursement.Troubleshooting Hardware and software:• Develop a systematic approach to troubleshooting problems.• Use a variety of diagnostic tools and techniques to identify the root cause of problems.• Communicate effectively with customers to understand their needs and expectations.• Work collaboratively with other technicians to resolve problems quickly and efficiently.Boot Stock Management:• Maintain an accurate inventory of boot stock.• Order new boot stock as needed.• Label and organize boot stock for easy identification.• Dispose of outdated or damaged boot stock.Monthly administration:• Generate reports on service calls, repairs, and customer satisfaction.• Track inventory levels and reorder supplies as needed.• Maintain records of all customer interactions.• Stay up-to-date on industry trends and best practices.Stock Prep and Staging:• Create a checklist of tasks to be completed for each stock prep and staging event.• Label all stock with clear and accurate information.• Conduct regular audits of stock levels and inventory.• Dispose of outdated or damaged stock in a safe and environmentally responsible manner.