Ben Boyce Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

Ensure a clear project plan is defined with objectives, deadlines, budget and resource implications and run the project / workstream plan. Keep a rigorous focus on project scope, decisions, agreed deviations and ensure all are documented and up to date for stakeholders to view at any point.Manage stakeholder expectations and communications and provide timely project updates in an easy to understand manner.Focus on business readiness activities and change adoption to ensure change… Show more Ensure a clear project plan is defined with objectives, deadlines, budget and resource implications and run the project / workstream plan. Keep a rigorous focus on project scope, decisions, agreed deviations and ensure all are documented and up to date for stakeholders to view at any point.Manage stakeholder expectations and communications and provide timely project updates in an easy to understand manner.Focus on business readiness activities and change adoption to ensure change transitions into BAU Show less

Leicester, England, United Kingdom

Managing E2E business readiness requirements for operational changes

Leicester, England, United Kingdom

Managing a team of webchat agents resolving customer queries, within the B2C energy industry.

Leicester, United Kingdom

Managing a team within the Business Movers channel. Directly responsible for a team of frontline agents that process business move in's and outs.

Leicester, United Kingdom

Involved in the design and delivery of training material. Capture training needs from Team leaders, the management team and any relevant change programmes. Support new starters in to the business through effective training and provide regular feedback to the line manager on their.

Leicester, United Kingdom

Responsible for testing new system changes and processes to ensure that they are fit for purpose, prior to release for use of the wider British Gas Business population.Testing set scenarios based on possible issues that may arise when using the SAP billing system.Also involved in ad hoc testing based on the outcomes of the set scenarios.I have been involved in creating and delivering training material based on the testing that was conducted.

Leicester, United Kingdom

To undertake Inbound or outbound sales calls to achieve margin targets set by the business whilst delivering a first class customer service to increase the profitability of the business, I was handpicked for this role due to my excellent sales and negotiation skills due to my career record that shows outstanding delivery of sales along with first class customer service.Targeting only our high value customers via inbound and outbound callingto generate business margins and… Show more To undertake Inbound or outbound sales calls to achieve margin targets set by the business whilst delivering a first class customer service to increase the profitability of the business, I was handpicked for this role due to my excellent sales and negotiation skills due to my career record that shows outstanding delivery of sales along with first class customer service.Targeting only our high value customers via inbound and outbound callingto generate business margins and profits with a value of millions of pounds.Promote and cross sell a wide variety of products and services to best suit customer needsGenerating lasting relationships with existing and new customers and to deal with all aspects of the customer journey Show less

Leicester, United Kingdom

Directly responsible for the day to day management of a business to business portfolio.Personally responsible for delivering sustainable growth in my portfolio through cross selling and acquiring new sites, With an excellent commercial acumen and deep insight into the products and propositions offered by British Gas with an extensive knowledge of my customers to offer energy solutions that match their business' needs. Using my exceptional customer service skills I am… Show more Directly responsible for the day to day management of a business to business portfolio.Personally responsible for delivering sustainable growth in my portfolio through cross selling and acquiring new sites, With an excellent commercial acumen and deep insight into the products and propositions offered by British Gas with an extensive knowledge of my customers to offer energy solutions that match their business' needs. Using my exceptional customer service skills I am able to build mutually beneficial and profitable relationships and generate customer loyalty with an aim to completely eliminate service issues.Also responsible for reducing debt provision through collection and increasing Direct Debits. As well as making autonomous, commercially aware decisions within agreed timescales that balance customer needs and business expectations An excellent understanding of customer's businesses and consumption needs to provide energy efficiency advice and promote energy services whilst directly resolving issues at the first point of contact. Show less

Leicester, United Kingdom

Actively seeking and retaining business customers who had unoccupied business premises. This would enable British Gas to offer energy contracts to incoming tenants of the previously unoccupied premises. Increasing profit margins and customer numbers. This was achieved by both inbound and outbound telephone calls. Providing excellent customer service to the existing customers by way of managing their portfolio's, which could include billing queries, meter queries, account updates etc.

A Levels

Sports Studies Grade C / Psychology Grade E / General Studies Grade E

Gcse'S

Education record