Ben Brooks
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Ben Brooks Email & Phone Number

Director, Digital Workplace - Technology Operations at American Express
Location: New York, New York, United States 10 work roles 4 schools
1 work email found @federalreserve.gov LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email b****@federalreserve.gov
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Current company
American Express
Role
Director, Digital Workplace - Technology Operations
Location
New York, New York, United States
Company size
79797 employees

Who is Ben Brooks? Overview

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Quick answer

Ben Brooks is listed as Director, Digital Workplace - Technology Operations at American Express, a company with 79797 employees, based in New York, New York, United States. AeroLeads shows a work email signal at federalreserve.gov and a matched LinkedIn profile for Ben Brooks.

Ben Brooks previously worked as Sr. Digital Product Manager at American Express and Technology Product Owner - Senior at Federal Reserve System. Ben Brooks holds Master Of Business Administration - Mba, Corporate Finance, Leadership And Change Management, Product Management from Nyu Stern School Of Business.

Company email context

Email format at American Express

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{first}.{last}@federalreserve.gov
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AeroLeads found 1 current-domain work email signal for Ben Brooks. Compare company email patterns before reaching out.

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Profile bio

About Ben Brooks

Hey there! During the day, I'm an experienced product management professional with deep expertise in GenAI, IT Service Management, process improvement, software development and agile methodologies. Got a question or want to chat about shared experiences? Please reach out--I'd love to learn about you too!

Listed skills include Public Speaking, Communication, Leadership, Business Analysis, and 11 others.

Current workplace

Ben Brooks's current company

Company context helps verify the profile and gives searchers a useful next step.

American Express
American Express
Director, Digital Workplace - Technology Operations
New York, NY, US
Website
americanexpress.com
Employees
79797
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Company profile
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10 roles · 9 years

Ben Brooks work experience

A career timeline built from the work history available for this profile.

Director, Digital Workplace - Technology Operations

American Express

New York, NY, US

Sr. Digital Product Manager

Current
American Express

New York, NY, US

Apr 2023 - Present

Technology Product Owner - Senior

Federal Reserve System

Washington, DC, US

  • Led 20-person agile software development team to effectively design, develop, and deliver 200+ automation applications to 130+ customers resulting in over 60,000 people hours saved.
  • Directed $2MM platform modernization initiative to adopt ServiceNow and transition 25,000 employees from legacy systems.
  • Negotiated and managed $1MM in vendor contracts to assist with application development; contracts completed 5% under budget.
  • Founded and scaled citizen software developer program across 30 developers to accelerate delivery and enhance maintenance of specialized business applications.
Oct 2021 - Apr 2023

Information Technology Advisor - Associate

Federal Reserve System

Washington, DC, US

  • Managed 5-person agile application development team to plan, prioritize, and deliver automation applications to customers across Federal Reserve System; 30 applications released in 2021.
  • Oversaw 15-person recruiting team to identify and recruit candidates for development programs and build Federal Reserve brand at Virginia Commonwealth University—the largest recruiting pipeline for the Fed.
  • Developed and executed training, communication, and organizational change management strategy to transition 9,000 legacy application workflow users onto cloud based ServiceNow solution.
  • Spearheaded application development procedures that improved median delivery time across 13 new application deployments by 38%—a reduction from 286 days to 176.
Apr 2020 - Oct 2021

Information Technology Analyst - Associate

Federal Reserve System

Washington, DC, US

  • Engineered a more efficient process for delivering employee software and hardware across the Federal Reserve System; process was endorsed by leadership and implemented throughout 2021.
  • Designed and coordinated development of six workflow applications that saved 5,000+ hours annually.
  • Orchestrated divisional “listening sessions” to gather and synthesize feedback on organizational culture; outcomes were endorsed and pursued by leadership.
Jul 2019 - Mar 2020

Information Technology Analyst - Junior

Federal Reserve System

Washington, DC, US

  • Reimagined help resources and enhanced search functionality of Service Catalog to improve user satisfaction by 5%.
  • Integrated early-career development program into existing performance management structure to recruit and cultivate talent more effectively.
Jun 2018 - Jun 2019

Sap Analyst

Newmarket Corporation

Richmond, VA, US

  • Identified and rationalized business and technical requirements for ERP platform that directed which upgrade/integration efforts should be prioritized to maximize customer value.
Jan 2018 - Apr 2018

User Support Analyst

Newmarket Corporation

Richmond, VA, US

  • Provided outstanding technical support for 1,500+ employees located throughout the US and Latin America.
May 2017 - Dec 2017

Marketing Consultant

Papoutsanis Sa

Vathi Avlidos, Halkida, GR

  • Developed comprehensive marketing plan to increase Karavaki branded shower gel market share by 150%.
2017 - 2017

Financial Consultant

The Greater Richmond Arc

Richmond, Virginia, US

  • Designed financial models that enabled leadership to make data-driven decisions in several funding, operational, revenue scenarios.
2017 - 2017
Team & coworkers

Colleagues at American Express

Other employees you can reach at americanexpress.com. View company contacts for 79797 employees →

LP Ludwig Pfandtner Ludwig Pfandtner Colleague at American Express Greater Madrid Metropolitan Area, Spain View → PH Parul Hooda Parul Hooda Colleague at American Express Rohtak, Haryana, India, India View → MV Mohit Verma Mohit Verma Colleague at American Express New Delhi, Delhi, India, India View → TM Tarun Malhotra Tarun Malhotra Colleague at American Express Gurgaon, Haryana, India, India View → DP Diana Pérez Avalos Diana Pérez Avalos Colleague at American Express Mexico, Mexico View → MN Michaell Nelson Michaell Nelson Colleague at American Express Mexico City Metropolitan Area, Mexico View → CL Cynthia Luciani Cynthia Luciani Colleague at American Express Buenos Aires Province, Argentina, Argentina View → AA Arpit Agrawal Arpit Agrawal Colleague at American Express Bengaluru, Karnataka, India, India View → SD Sanjay Dasila Sanjay Dasila Colleague at American Express Delhi, India, India View → AD Aldrin De Ramos Aldrin De Ramos Colleague at American Express Metro Manila, Philippines View →
4 education records

Ben Brooks education

Master Of Business Administration - Mba, Corporate Finance, Leadership And Change Management, Product Management

Nyu Stern School Of Business

Bachelor Of Science (B.S.), Information Systems

Virginia Commonwealth University

Marketing And Financial Consulting

The American College Of Greece

Associate Of Science (A.S.), Business Administration

Brightpoint Community College
FAQ

Frequently asked questions about Ben Brooks

Quick answers generated from the profile data available on this page.

What company does Ben Brooks work for?

Ben Brooks works for American Express.

What is Ben Brooks's role at American Express?

Ben Brooks is listed as Director, Digital Workplace - Technology Operations at American Express.

What is Ben Brooks's email address?

AeroLeads has found 1 work email signal at @federalreserve.gov for Ben Brooks at American Express.

Where is Ben Brooks based?

Ben Brooks is based in New York, New York, United States while working with American Express.

What companies has Ben Brooks worked for?

Ben Brooks has worked for American Express, Federal Reserve System, Newmarket Corporation, Papoutsanis Sa, and The Greater Richmond Arc.

Who are Ben Brooks's colleagues at American Express?

Ben Brooks's colleagues at American Express include Ludwig Pfandtner, Parul Hooda, Mohit Verma, Tarun Malhotra, and Diana Pérez Avalos.

How can I contact Ben Brooks?

You can use AeroLeads to view verified contact signals for Ben Brooks at American Express, including work email, phone, and LinkedIn data when available.

What schools did Ben Brooks attend?

Ben Brooks holds Master Of Business Administration - Mba, Corporate Finance, Leadership And Change Management, Product Management from Nyu Stern School Of Business.

What skills is Ben Brooks known for?

Ben Brooks is listed with skills including Public Speaking, Communication, Leadership, Business Analysis, Strategic Planning, Technical Support, Customer Service, and Web Development.

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