Contract IT work on NECSU's service desk, managing incoming IT calls and fixing issues.

Providing IT support and project management for a water and energy efficiency savings company.

Service desk support for a national hospitality group, working face-to-face at head office site and via phone for users across the country and covering all aspects of IT including Office 365, servers, mobile phones and much more.

• Providing first and second line IT support over phone and email for a variety clients.• Work included bespoke systems, MS Office, mobile phones and hardware builds.

Providing second line IT support to users on a contract for the Department of Health and wider NHS.

• Providing 1st line IT support for an international coke and haulage company over phone and in person.• Work includes user account management (Active Directory, Exchange) and configuring desktops, laptops and mobile phones.• Managed a number of projects such as IT stock, printer schedule, kit disposal, writing user guides (PC Asset Building, Mimecast) and more.

Providing second line IT support to users on a contract for the Department of Health and wider NHS.- Providing remote second line technical support to thousands of users across the Department of Health contract including NHS England, CQC and NTDA.- Support revolves around a Remedy database and includes network issues (VMware), account and software deployment (Active Directory, Exchange, SCCM), Microsoft Office, Wi-Fi, laptops, Blackberry mobiles, iPads, bespoke software and much… Show more Providing second line IT support to users on a contract for the Department of Health and wider NHS.- Providing remote second line technical support to thousands of users across the Department of Health contract including NHS England, CQC and NTDA.- Support revolves around a Remedy database and includes network issues (VMware), account and software deployment (Active Directory, Exchange, SCCM), Microsoft Office, Wi-Fi, laptops, Blackberry mobiles, iPads, bespoke software and much more. Show less

Primarily managing and organising a project to rollout desktop PCs and internet services to over 160 retail stores set to a tight deadline. Involved liaising with stores, third party hardware and internet suppliers, tracking the status of each setup and troubleshooting any issues.Secondly, providing 1st line technical support by phone, email and face-to-face means to employees of an international clothing company across three countries. Issues ranged from resetting passwords to account… Show more Primarily managing and organising a project to rollout desktop PCs and internet services to over 160 retail stores set to a tight deadline. Involved liaising with stores, third party hardware and internet suppliers, tracking the status of each setup and troubleshooting any issues.Secondly, providing 1st line technical support by phone, email and face-to-face means to employees of an international clothing company across three countries. Issues ranged from resetting passwords to account creation to diagnosing and resolving software and hardware faults. Show less

Completed 2 x AAA Racing Studio titles – DiRT 2 and DiRT 3 for X360, PC and PS3, as well as work on DiRT Showdown.Assisting all members of the racing studio with a variety of services and tasks, including assembling and testing game builds, performing video capture and editing (Adobe Premiere), maintaining the studio Portal intranet site (Sharepoint), setting up and troubleshooting IT hardware (PCs, development consoles), providing support for studio tools applications and organising… Show more Completed 2 x AAA Racing Studio titles – DiRT 2 and DiRT 3 for X360, PC and PS3, as well as work on DiRT Showdown.Assisting all members of the racing studio with a variety of services and tasks, including assembling and testing game builds, performing video capture and editing (Adobe Premiere), maintaining the studio Portal intranet site (Sharepoint), setting up and troubleshooting IT hardware (PCs, development consoles), providing support for studio tools applications and organising team social events. Show less

Testing and entering reports for problems with computer game software onto a database. Main project of over nine months was Heist, a third-person action game of which I compiled just over 1600 bug reports. Other projects included GRID, Bella Sara and Rise of the Argonauts.

An industrial placement year providing on-site technical support, performing IT troubleshooting, inventory management, improving services, implementing new projects and systems (e.g. Sage Payroll).