• Conducted operations remotely from March 2024 until June of 2024. Onsite operations from June 2024 to present• Organize and manage daily calendar including class bookings • Manage and triage company email inbox and phone messages, including call backs for enquiries• Maintain and update company website and social media accounts, including responding and triaging of requests received via relevant messaging systems• Manage companies IT interface, including setting up relevant company accounts, troubleshooting potential issues, updating relevant company websites, maintaining relevant software on company devices• Assist with cold calling for potential students and upcoming promotional events to showcase the dojo• Provide excellent customer service to all current and future customers when liaising via phone, email and in person• Process data entry into company systems for customer profile details and payment information

Management of Westpac corporate offices including Kent Street head office and Kogarah office.• Ensured day to day operations of the building including logging work orders, maintaining and repair of technology at workstations, organization of meeting rooms, management of lockers, end of trip facility requirements, maintenance of team storage and whiteboards• Managed and maintained loan items, stationery and printer bays• Efficiently serviced mobile phone and laptop set up and troubleshooting, also provided support to staff with activation and operation of Microsoft teams, Microsoft team meetings and meeting room technology• Provided excellent customer service when checking in guests and staff, and assisting staff with work management services, continually adhering to Westpac Policy• Managed shared inbox administration within a timely manner• Collaborated with various internal and external stakeholders to set up events and ensure operations ran smoothly/troubleshooting were required

• Efficiently handled food and meal preparation in a time sensitive, high-pressure environment following Work Health and Safety and food safety protocols• Managed cleaning and maintenance of commercial kitchen• Worked efficiently with team members to ensure timely service to customers• Managed rotation of stock and accurately communicated stock details to head chef• Provided exceptional customer service and handled relevant customer complaints

• Managed food preparation and accurate organization of cool room• Maintained and cleaned of commercial kitchen following Work Health and Safety and food safety protocols• Provided exceptional customer service including operation of POS

• Maintained excellent customer service when greeting and serving customers both in person and over the phone• Operated POS, cash handling, till reconciliation and safe drops • Maintained stock levels both monthly and weekly via inventory lists• Always ensured pristine condition of retail areas