Ben Casey Email & Phone Number

Greater New York City Area

Greater New York City Area

• Consult with clients on professional audio and video workflows, and design portable pro audio solutions.
• Conduct private lessons, designing custom studio workflows and live performance tour setups.
• Client list: Duncan Sheik, Q-Tip, Everett Bradley (STOMP), Maroon 5, American Psycho: The Musical, Actress, Archie Pelago, Glint

New York, NY

• Handle the recruitment and professional development of a team of twelve sales associates.
• Execute morning openings and evening cashout / closing.
• Act as a resource to staff with regards to internal procedure and customer service. Provide support to high-touch customers.
• Encourage business development through community outreach events.
• Implemented a training program for sales team on positioning products and expanding each employee’s product knowledge.
• Continuously guide Merchandising team to modernize product assortment, in order to improve customer satisfaction and raise profit margins. Led the department to a 200% productivity increase over the previous year.

Greater New York City Area

• Organize and direct regular live events to promote brand awareness and build customer communities.
• Lead a team of five to ensure events are filmed to a professional standard, utilizing a four-camera setup and multiplemicrophones. All shows are mixed and edited live, then broadcasted to the internet.
• Create training program to assist sales team in positioning products and expanding each person’s product knowledge.

New York, NY

• Administered advanced (Tier 2 and 3) email and phone support for 450 Mac users.
• Established Managed Services Department. Wrote business plan, diversified product offering, created marketing material, designed employee hiring and assessment strategies.
• Hired and coached remote support technicians; managed technicians’ performance and help maximize their abilities.
• Authored documentation to assist technical team. Optimized job descriptions and performance assessment metrics. Developed and maintained a training program to ensure technicians are up-to-date on information.

New York, NY

• Provided onsite, one-on-one audio-technical support.
• Orchestrated and lectured at public training seminars on consumer and professional-level workflow, including Mac 101, Basic Backing Up, Troubleshooting Your Mac, Introducing Ableton Live, Computer Music Performance.
• Produced multiple TekTips videos to introduce new users to the concepts of Ableton Live.

Greater New York City Area

• Perform demonstrations and training on software, hardware, and live performance.
• Provide support and lessons to high-touch customers.
• Event list: SAE, Dubspot, Northside Festival, IMSTA Festa, Remix Hotel, Warper

• Consulted with clients on professional audio and video workflows and designed portable audio solutions.
• Managed and directed daily operations of the sales team and showroom, including inventory maintenance, management and product display.

London, United Kingdom

Bel Air, MD

• Provided practical and theoretical instruction of college students in Audio Production, Digital Audio, Nonlinear Editing, and Professional Studio Behavior. Received 3.9 out of a possible 4 on teacher review.
• Updated course design; augmented existing curriculum to include New Media, Surround Sound, and Sound for Picture

London, United Kingdom

• Responsible for effective day-to-day management and maintenance of company IT infrastructure.
• Coordinated team of web designers and developers to develop brand focused web design.
• Designed Streaming Media Solution for Glastonbury Music Festival involving multiple cameras, servers, simultaneous streams, and a long-range Wireless LAN.

Master'S Degree, Electronic Music Composition

Bachelors Of Arts, Recording Engineering

Diploma, Recording Arts