Ben Cavanagh Email and Phone Number
Ben Cavanagh work email
- Valid
Ben Cavanagh personal email
I have been delivering and managing the delivery of desktop services to the NTG Multi Service provider outsourced contract for 20 years across a range of roles and lines of service in the Desktop and Server Contract (DS1).I have long standing relationships with key NTG ICT stakeholders and Service Providers with a detailed understanding of the key OSP contracts and NTG agencies. This allows me to respond rapidly to client requirements across a range of areas and to identify areas for improvement. During my time with DS1 I have managed and been involved in a range of changes to the NTG environment and systems and have assisted my teams in transitioning through these changes. I have led a diverse range of teams including EUC Engineers, Service Desk Engineers, Server Engineers, SOE Engineers and Security roles, delivering high quality outcomes managing to Service Levels and Key Performance Indicators. My teams have delivered services in all Metro, Regional and Remote locations across the Northern Territory.I have acted in the Service Director’s role on numerous occasions attending weekly Service Delivery forums and responding to Service Delivery escalations. I oversaw and implemented the Not Fit for Purpose replacement project to replace 2000+ desktop computers to facilitate the move to Windows 10 across all agencies and sites in the Northern Territory. It is key in my role to monitor performance standards, identifying any failures or poor performance and analyzing failures to identify improvements. I have implemented multiple service improvements to address and enhance performance standards. I have authored and published multiple work instructions and procedures during my time with DS1 and have a sound knowledge and understanding of the implementation of policies and standards. I have worked with a range of government roles, including NTG Contracts, NTG Service Delivery and NTG ICT Staff and have developed strong interpersonal relationships and communication paths.
Area9 It Solutions
View- Website:
- area9.com.au
- Employees:
- 23
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Service Delivery ManagerArea9 It Solutions Jun 2022 - PresentDarwin, Northern Territory, Australia
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Information Technology ConsultantCharles Darwin University Mar 2022 - Apr 2022Darwin, Northern Territory, Australia -
Customer Interactions ManagerIntegral Digital Jan 2015 - Nov 2021Darwin, AustraliaI managed the delivery of Onsite, Regional and Remote Community Desktop Engineers providing desktop services across the Northern Territory for the Northern Territory Government.Remote Desktop Services – Managing the Remote Desktop team providing second level support to the NTG with 20 centrally located staff in Darwin and leveraged distributed engineers across the Northern Territory. Onsite Desktop Services – Managing the delivery of onsite desktops services in all Metro… Show more I managed the delivery of Onsite, Regional and Remote Community Desktop Engineers providing desktop services across the Northern Territory for the Northern Territory Government.Remote Desktop Services – Managing the Remote Desktop team providing second level support to the NTG with 20 centrally located staff in Darwin and leveraged distributed engineers across the Northern Territory. Onsite Desktop Services – Managing the delivery of onsite desktops services in all Metro, Regional and Remote locations including the management of commercial partners in regional locations to ensure adequate staffing and performance. Remote Community Services – Managing the Remote Community Services team providing remote and onsite support to over 80 remote locations across the Northern Territory including remote licensed outlets supporting the Banned Drinkers Implementation. Supporting remote communities required a dynamic and flexible approach to service delivery to address the challenges that accessing remote locations can present. Logistics and Couriers - I managed the technical couriers facilitating the delivery of desktop hardware for the provision of desktop services across the greater Darwin area, operating from a centrally located warehouse providing hardware for Desktop, Network and Voice NTG contracts. I have managed the delivery of several large projects including being the primary contact for the Department of Health for the Windows 7 upgrade and delivered the replacement of over 2000 devices for the Windows 10 upgrade. During my time in this role I have increased and maintained the results of the customer satisfaction surveys, frequently receiving very positive feedback from clients and my peers. Show less
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Service Level ManagerNec Australia Jul 2012 - Dec 2014Darwin, AustraliaManage Onsite, Regional and Remote Community Desktop Engineers providing desktop services across the Northern Territory for the Northern Territory Government. Manage technical couriers facilitating the delivery of desktop hardware for the provision of desktop services. -
Service Level ManagerCsg Services Pty Ltd Jun 2010 - Jul 2012 -
Technical Desktop Services Team LeaderCsg Services Pty Ltd 2009 - 2010Darwin, AustraliaManaged the Security Group, Problem Management Group, SOE Lab, and 3rd Level Desktop Support Group
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Server Operations Team LeaderCsg Services Pty Ltd 2008 - 2009Darwin, Australia
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Field Operations Team LeaderCsg Services Pty Ltd 2007 - 2008Royal Darwin Hospital, Darwin, Northern Territory
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Field Operations EngineerCsg Services Pty Ltd 2002 - 2007Darwin, Australia
Ben Cavanagh Skills
Ben Cavanagh Education Details
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St Johns College -
St Mary'S Primary School
Frequently Asked Questions about Ben Cavanagh
What company does Ben Cavanagh work for?
Ben Cavanagh works for Area9 It Solutions
What is Ben Cavanagh's role at the current company?
Ben Cavanagh's current role is ICT Consultant and Service Delivery Manager.
What is Ben Cavanagh's email address?
Ben Cavanagh's email address is be****@****.com.au
What schools did Ben Cavanagh attend?
Ben Cavanagh attended St Johns College, St Mary's Primary School.
What skills is Ben Cavanagh known for?
Ben Cavanagh has skills like Itil, It Service Management, Service Delivery, Incident Management, Managed Services, Service Improvement, It Management, Active Directory, Service Management, Sla, Service Desk, It Strategy.
Who are Ben Cavanagh's colleagues?
Ben Cavanagh's colleagues are Ana Jong-Lee, Jordan Harris, Michael Coleman, Robert Thompson, Michael Bradbery, Mary Mcalpine, Brittany Munro.
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1thecomfortshop.com.au -
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