Ben Charles Email & Phone Number

Menlo Park, California, US

Mclean, Virginia, US

• Lead developer on an effort to improve the security of our Elasticsearch deployments across many unique environments including Docker, Kubernetes, Linux, and Windows
• Worked on a feature to automatically migrate thousands of Appian-managed customer MySQL instances to MariaDB
• Added new monitoring infrastructure to Elasticsearch deployments to proactively notify Appian Support when production instances were unhealthy, significantly increasing our recovery time objective
• Led and implemented a feature to provide new ways to connect Appian to on-premise databases, including adding AWS Aurora as a supported database

Mountain View, CA, US

• Added backend support to Google Express website to allow product reviews to be searchable by key phrase, allowing customers to find product information much faster
• Created tool to suggest category-specific example search queries to user at runtime using internal configuration module
• Used internal Google frameworks to lay out a microservice architecture connected with asynchronous RPC calls
• Used and created protocol buffers to transfer data between different services efficiently
• Deployed new experiments on Google Express website to test new features on small user base

- Assisted students during lab sessions and personal office hours with material related to computer architecture, including cache systems, pipelined processor designs, and virtual memory concepts

Arlington, Virginia, US

- Maintained a web application that included PostgreSQL, Java, C++, Typescript, and HTML/CSS- Designed and integrated a chat tool using REST calls built off of Java Sockets, Java Data Access Objects, and Java Requests/Responses – making collaboration possible among thousands of customers- Worked on bug fixes and feature implementations, including a.

Mclean, VA, US

- Built and maintained web applications with Ruby on Rails that allow online military verification- Fixed key user properties security issues within the internal admin web application- Added querying features to customer support team’s web application by integrating Zendesk API- Learned to work in a Scrum environment through collaboration and sprint.