A highly motivated and ‘People Centric’ Telecoms Executive, with a confident, meticulous disposition and an excellent track-record of delivering tangible and sustainable competitive advantages for all areas of businesses. I have a stakeholder focused approach that combines with 16 years of telecoms industry experience. My excellence is in empowering teams to change the way they work and taking organisations on a value driven journey, creating a positive effect on individuals and on the bottom line.As a results driven person I take great pride in seeing the adoption of evolving and rapidly changing frameworks that improve the improve the working culture, communication and collaboration of business objectives and strategic overview.ExperiencePERFORMANCE TELECOMOCT 2015 – to dateHead of Operations Head of Operations for a £3m turnover telecommunications business operating across Europe. Performance Telecom provides a robust multi carrier network of telecom and data services using award winning ‘in-house’ technology. Reporting directly to the board, I am responsible for the daily functioning operation of the company, managing in house teams of personnel whilst applying board-level strategy for the future development of the business, on both an ongoing and project management basis. A Telecoms management all-rounder• Responsible for all Billing of customers within the business, correlating and liasing with over 20 suppliers to deliver a top-grade billing solution for the business, which is of paramount importance in this industry sector.• Security Officer leading on all PCI Compliance*, IASME, Cyber Essentials and GDPR management issues• Project Manager and ongoing management for PCI Level 1 compliance certification for a payment based software solution• Business relocation specialist• Leading the Clients Team, –and their day to day handling of Customer Communication, delivering outstanding Customer service within a set framework