Specializing in Customer Experience Analytics at BMO, my role leverages a Master of Engineering in Industrial Engineering from the University of Toronto to transform data into strategic insights. By providing Ad Hoc analysis based using SQL and building dashboards to track transformative initiatives, I enhance BMO's decision-making to reduce cost while improving customer satisfaction.Concurrently, as a co-owner of a pet care service, I apply my analytical skills to manage operations and foster customer loyalty. My dual expertise in data analysis and entrepreneurship equips me with a unique perspective on service excellence and innovation.