Coordinated testing for 2 teams at Roblox (Avatar and Social) to test in-game changes to the platform as well as changes to the Roblox mobile app. Responsible for working with the engineering and product teams to define quality and write comprehensive test strategies for upcoming features and releases. Worked with offshore testers to execute test plans and provide feedback to stakeholders.

Managed a team of up to 5 QA Leads across multiple organizations at Roblox. As manager, I am responsible for performance management, aiding in career growth for my team, and hiring new QA Leads and Automation Engineers. Also responsible for defining the responsibilities and expectations for the QA organization as a whole and working with company leadership to represent QA.

Managed a team of 6 testers on 2 mobile games for both iOS and Android including Star Wars Uprising (800k DAU, App Store Editor’s Choice). Worked with a studio of 80 people to set QA goals and coordinate testing. Worked with Kabam’s central QA team and outsourced QA resources to supplement testing.• Led QA for 5 major releases featured on the App Store and Google Play Store, two of which doubled total game content and an additional 15 minor updates• Managed a team of 6 direct report QA testers and analysts• Created test plans for the studio QA team, central QA team and 2 outsource teams and coordinated testing• Set goals for both the QA team as a whole as well as the individual members on the team• Worked with third party partners (Lucas Film and Marvel) to locate and report issues to the game team

I led QA testing on 2 web games, Kingdoms of Camelot (80k+ DAU) and Glory of Rome and 2 mobile games: Castle Age and an unreleased game partnering with Marvel. I also functioned as the project manager for the entire game team of 24 people.• Successfully managed releases on a 3-4 week cadence ranging from minor updates to major new features• Brought a new game to beta launch• Implemented QA process for each development sprint including providing QA time estimates• Coordinated with the rest of the game team on design specifications and provided feedback to the designers• Tracked task progress and completion for the entire game team during each sprint on a scrum board• Led daily standup meetings for the game team and updated Jira with progress on current sprint

Part of a team of 3, I tested 3 live web games: Kingdoms of Camelot, Glory of Rome and Dragons of Atlantis.• Tested releases on a 3-4 week cadence with content ranging from minor updates to major new features• Wrote and executed test cases to ensure that new features functioned as expected• Used tools like the Charles debugger and Firebug to attempt to hack the game

Customer service representative for 4 online games on the Facebook platform. I worked with a CRM to respond to complaint tickets and phone messages from our most VIP customers.• Responded to an average of 80 complaints a day from high spending players with a customer satisfaction rating of 4.7 out of 5• Trained other associates in the use of a newly adopted CRM and on phone call procedures and protocol

Intern in children's department of 4000 member church. Developed and produced a weekly educational program for 750 kids on 3 campuses, including training and coordination of 200 volunteers. My role included the following:Help plan and create the weekly curriculumAssisted with staffing- finding volunteers, trainingOverseeing work of volunteers, part time employees, and other interns.Special projects: producing videos for advertising and chronicling events; construction of sets for events, camps, and classesAssisted in planning and running 3 summer camps and 1 overnight camp for 300 children totalResearched and recommended curricula and equipment (audio-visual, playground, etc.)Lead lessons in a large group setting as well as smaller groups.

During the summer months (May-August), I produced and helped to coordinate curriculum, assisted in running summer camps and special events, prepared material for up-coming school year, and taught large and small groups.

While attending college, I was a part time tutor for High School ESL students in multiple subjects. This included both classroom-format teaching as well as one-on-one tutoring of Korean students who had just arrived in the US.

While attending Biola. Helped out at various lectures and debates for the Apologetics department.