Ben Colbert Email & Phone Number

Vero Beach, Fl, Us

* Maintain working knowledge of all company underwriting and processing guidelines and proceduresincluding rates, program alerts, binding authority allocation, file requirements, etc.* Responsible for underwriting and quoting renewal business.* Reviews homeowner’s personal lines insurance renewals to evaluate, classify, and rate individuals andfor insurance.* Analyzes inspection reports before offering renewal quotes.* Handle all aspects of renewals for existing personal lines.* Assist in completing book rollovers.* Develops working relationship with agency producers and users to obtain necessary information.* Responsible for underwriting of personal lines for renewal business and pricing risks in accordance with Orchid's underwriting standards.

* Personal Lines agent for several admitted and surplus insurance carriers* I provide customers solutions by quoting for a wide variety of risks, including high-risk homes and high-value personal articles* I review customer risk profiles and existing insurance policies for areas of improvement

* Personal Lines agent for several Florida-admitted insurance carriers* With over twelve carriers to complete potential applications for, I identified which carrier-specific underwriting guidelines fit a customer’s risk profile through probing questions* Provided customer solutions for new prospect multi-line indemnity opportunities* Florida homeowner’s risk placement is challenging, so knowing which home carriers accept what type of risk such as home location, roof age, construction-type and improvement modifications required daily education to keep abreast of carrier developments* Offered multi-line solutions while assisting existing-book customer service requests* Examples include reviewing a customer’s policy for coverage gaps, educating them why it’s important to consider other coverage options and I offered to cross-sell products that complimented the customer’s risk profile* Maintained a cold-call list of sales prospects and worked to book appointments to see if I could provide a better insurance package for them built on value and potential price-savings

San Francisco, Ca, Us

* Led a team of twelve inside-sales Personal Lines insurance agents* Hosted weekly one-on-one individual sessions with agents to review weekly performance, celebrate victories and address areas of improvement* Hosted weekly team meetings to address company objectives, clarify goals and offer solutions to help the team achieve goals* Ensured agent maintenance of state licensing and state and company-required compliance objectives through inter-departmental communication with the licensing team, training team and review of company-specific quality audits with agents* Prior roles at Esurance include: Multi-Lines insurance agent, staff Sales Coach, Retention (Cancel/Save) agent and Inbound sales insurance agent* Multi-Line Agent role: identified cross-selling opportunities through probing questions to identify a customer’s risk profile, and building value over price to help find an appropriate insurance product* Staff Sales Coach: identified outlier agents through weekly review of site-wide performance stats; I closely analyzed top performers to identify closing techniques that were ethical, yet effective; offered intensive sales coaching to “skill” bottom-performers after reviewing whether there’s a “skill or will” issue, and counseling to “will” performers* Retention Agent (Cancel/Save Agent): received inbound customer calls requesting cancellation of insurance products; identified whether price, customer service or customer product knowledge was an issue, and offered countermeasures accordingly depending on their reason for cancellation, such as a coverage review, discount review, explanation of coverage, or customer service resolution via claims, sales or customer service* Inbound Sales Agent: received inbound auto insurance prospects, and identified risk profile through probing questions, offering appropriate coverage based on customer risk appetite, budget, and prior claims experiences

San Francisco, Ca, Us

Inside sales and field underwriting for Personal Lines insurance products.

Nashville, Tn, Us

* Investigated liability and adjusted automobile physical damage claims* Asked probing questions and recorded facts-of-loss to provide an accurate claims reserve* Ensured inter-departmental deadlines were met to close claims in a timely fashion through following-up with vendors, vehicle appraisers and salvage company stakeholders* Assigned field appraisers for vehicle damage assessments and estimates in an efficient manner to comply with state regulations and good customer service practices* Assisted with completing Total Loss settlements and acquiring salvage vehicles through educating insured and claimants of the process in a clear and professional manner, and ensuring that I help the salvage stakeholders to an appropriate deadline

Bachelor Of Arts, History

Transfer, General Studies

Transfer, General Studies