Ben Collinson's Location
London, England, United Kingdom, United Kingdom
Ben Collinson's Contact Details
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About Ben Collinson
Ben Collinson is a Network Analyst at Imperial College London.
Ben Collinson's Current Company Details
Ben Collinson Work Experience Details
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Network AnalystImperial College LondonLondon, Gb
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Network AnalystImperial College London Apr 2019 - PresentLondon, United Kingdom
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Remote Support Team ManagerImperial College London Mar 2017 - Mar 2019London, United Kingdom
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Site Manager - Faculty Of Engineering (Acme)Imperial College London Sep 2012 - Mar 2017London, United KingdomWorking at the main South Kensington CampusTeam Manager for up to 7 desktop support staff looking after Aeronautical, Mechanical, Civil and Chemical Engineering Departments within the College.Managing and training staff as well as acting as a technical lead.Creating software deployment packages for shared teaching clusters (totaling over 1000 machines).AV support.Re-coding and running the E-Exam system for the College.Liaising with Department heads and others on IT project scopes and deadlines.Running introductory lectures and training sessions for 150+ students at the start of each academic year.Ensuring that research could continue by devising novel solutions to ensure that old / non standard equipment could still function.
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Second Line Desktop Support SpecialistImperial College London Sep 2007 - Sep 2012London, England, United KingdomWorking at the Hammersmith CampusSupplying Windows and Mac desktop support.Support for mobile devices.Installing teaching clusters of up to 60 PCsProviding AV supportInstalling / configuring / replacing edge network equipmentSupporting medical research equipment and robotics
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Second Line Desktop Support EngineerImperial College London Nov 2006 - Sep 2007London, England, United KingdomWorking at the Hammersmith CampusSupplying Windows and Mac desktop support.Support for mobile devices.
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Desktop Support Analysist (Contractor)Atkins Nov 2005 - May 2006Bristol, United KingdomProviding desktop support for Atkins staff across several sites in the South West including Large offices in Bristol, Swindon, Cheltenham, Exeter as well as numerous smaller sites. Working as "remote hands" for the Network and Server teams on remote sites.Supervising outside contractors during an upgrade of desktop IT equipment.This role means a lot of time is spent working independently in a high pressure environment, often with limited resource and time-scales to resolve issues within very tight SLA's. -
Fault Management CoordinatorIbm Sep 2004 - Jul 2005Swansea, United KingdomActively monitoring ntl's broadband network, though a variety of methods including, but not limed to, network monitoring applications, network probing tools and interpretation of faults from incoming call trends ensuring that all issues are escalated to the relevant resolver groups in a timely mannerConstantly reviewing Service Level Agreements within ntl's Fault Management Centres, Network Management Centres, and highlighting areas of concern that impact on the Contact Centres and our customers.Keeping all parts of the business, and customers informed of issues that may effect the broadband service via a variety of methods including email, text messages, recorded message systems, websites and interactive messaging systems. Resolving server issues with individual email and webspace accounts. -
Fault Management CoordinatorNtl Inc. Apr 2002 - Sep 2004Swansea, United KingdomActively monitoring ntl's broadband network, though a variety of methods including, but not limed to, network monitoring applications, network probing tools and interpretation of faults from incoming call trends ensuring that all issues are escalated to the relevant resolver groups in a timely mannerConstantly reviewing Service Level Agreements within ntl's Fault Management Centres, Network Management Centres, and highlighting areas of concern that impact on the Contact Centres and our customers.Keeping all parts of the business, and customers informed of issues that may effect the broadband service via a variety of methods including email, text messages, recorded message systems, websites and interactive messaging systems. Resolving server issues with individual email and webspace accounts. -
Senior Technical Support RepresentativeNtl Inc. Feb 2000 - Apr 2002Newport, United KingdomIdentifying problems from customers, providing detailed solutions and technical support for Internet related problems for all users from novice through to expert. Both on traditional dial up and new broadband technologies, as well as system support for windows 95/98, Me, 2k, XP and Mac systems.Being involved with the development of many of the systems and processes for ntl:’s cable modem service, including being involved with many projects in different parts of the country which included working away from the office for extended periods.Development of customer skills and understanding the needs and requirements of entry level users, to enable clear and concise instruction regarding use and operation of computers and programs.Development of agents’ core skills and performance in customer/technical skills. Developing understanding of and compliance with statistical targets. Encouraging team interaction and personal development.Responsibility for escalated technical/customer support on solutions, and determining whether to handle technical issues personally.Accurate and efficient troubleshooting from user/agent identification, perceiving user/agent technical ability and developing a solution strategy that enables a fix within a specified timeframe.Development of web based tools widely used by other staff members for technical support.
Ben Collinson Education Details
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Mechanical Engineering (With Aeronautics)
Frequently Asked Questions about Ben Collinson
What company does Ben Collinson work for?
Ben Collinson works for Imperial College London
What is Ben Collinson's role at the current company?
Ben Collinson's current role is Network Analyst.
What is Ben Collinson's email address?
Ben Collinson's email address is be****@****n.co.nz
What is Ben Collinson's direct phone number?
Ben Collinson's direct phone number is +44 20 7589*****
What schools did Ben Collinson attend?
Ben Collinson attended Brunel University London.
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Ben Collinson
Student At Nottingham Trent University. Avid Sportsman. National Premier League Hockey Player. Coach At Beeston Hockey ClubUnited Kingdom
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