Ben Cooper

Ben Cooper Email and Phone Number

Transforming the Contact Center - Using Customer-Led AI Powered Voice Agents @ PolyAI
Ben Cooper's Location
San Francisco Bay Area, United States, United States
Ben Cooper's Contact Details
About Ben Cooper

I’m at my best when I divide my time between challenging, imagining, building, and driving successful enterprise technology initiatives for my Fortune 500 clients. The hallmark of my work is helping to create a strong vision backed by a self-funding business case, and a realistic execution plan. At the end of the day, I’m passionate about delivering capabilities that give my clients unfair competitive advantages in their respective marketplace.Current Voice Channel Domain Expertise: Conversational AI, Machine Learning, LLM, NLP, SLU, Generative, and Dialog Design.Application Experience: API Management, Hybrid Integration/ iPaaS, Customer Relationship Management (CRM), Customer Experience/ Contact Center (CX), IoT, Predictive Analytics, as well as, ERP related technologies including Human Capital Management (HCM), Project Portfolio Management, Budgeting, Planning and Consolidations, Governance Risk and Compliance, and Enterprise Performance Management. Industry Expertise: - Manufacturing - Utilities (electric, gas, water, and waste) - Oil & Gas - Retail - Healthcare (providers and payers)

Ben Cooper's Current Company Details
PolyAI

Polyai

View
Transforming the Contact Center - Using Customer-Led AI Powered Voice Agents
Ben Cooper Work Experience Details
  • Polyai
    Account Executive
    Polyai Aug 2023 - Present
    London, England, Gb
    The voice channel is arguably the most critical, expensive, and complicated channel to get right when it comes to automation. PolyAI is cracking the code! Amidst the AI hype, PolyAI stands out by bringing revolutionary technology to life in a profoundly impactful way for businesses of all sizes. I'm incredibly proud to work at PolyAI. We deliver practical and transformative AI solutions to automate voice interactions between companies and their customers.Our cutting-edge enterprise voice assistant is powered by advanced natural language processing technologies, including automatic speech recognition (ASR), spoken language understanding (SLU), natural language understanding (NLU), generative foundational models, and our proprietary intent-based LLM. Our groundbreaking offering can listen to customer support calls, respond naturally, and take intentional actions to contain, deflect, or even fully automate inbound and outbound calls.At PolyAI, we're not just following the AI trend; we're setting it. We're the canary in the coal mine, pioneering real-world examples of how AI can be seamlessly integrated into critical customer-facing processes. This revolutionary technology has the potential to transform the customer experience while driving significant operational efficiencies for companies across various industries.As the AI revolution unfolds, I'm honored to be part of a team responsible for materializing the tangible benefits of this transformative technology.
    View
  • Walkme™
    Named Account Director - Fortune 500
    Walkme™ Apr 2018 - Jun 2023
    San Francisco, California, Us
    WalkMe solves the problem of the forgetting curve by constantly scanning your applications, systems, tools, and processes to deliver just-in-time guided system support, enforce business best practices, deliver knowledge, and ensure data accuracy and completeness among your user population. Benefits of WalkMe include lowering traditional training/onboarding costs, and improving self-service rates, while making all users of enterprise software, including employees, customers, suppliers, and partners, more productive, compliant, effective, and satisfied in the process. WalkMe is for every leader, app owner, change agent, continuous improvement expert, CX/UX strategist, and contact center professional who needs to accelerate innovation and drive performance metrics within their organization.
    View
  • Mulesoft
    Senior Account Executive - West Region
    Mulesoft Apr 2017 - Apr 2018
    San Francisco, California, Us
    MuleSoft’s vision is to improve speed, agility, and efficiency within the enterprise. To accomplish this mission, MuleSoft connects enterprise applications, data, and devices in a governed, secure, scalable, and reusable fashion. Using our lightweight, and “uniquely-unified" API LIfecycle Management solution, hybrid enterprise application Integration platform, and API-led architecture approach, MuleSoft is able to productize integration -- making it as easy to connect systems and companies as it is to connect with friends on Facebook. Acquired by Salesforce In March 2018.Initiatives/Technology Specialization:- Digital Transformation: Omnichannel/ Customer 360/ Mobile First- Legacy Modernization- Cloud First- IT Application Portfolio Rationalization- ESB/SOA Refresh- Big Data (Kafka, Spark, Storm, Hadoop, etc.)- IoT (Gateway, HTTP, MQTT, XMPP, CEP, etc.)- B2B/EDI - (X12, AS2, etc.)
    View
  • Oracle
    Regional Sales Manager, Customer Experience - Enterprise West At Oracle
    Oracle Jan 2011 - Dec 2016
    Austin, Texas, Us
    Oracle offers award winning Customer Experience solutions that helps companies drive revenue and improve operational efficiency across Internet Enabled Devices, The Web, Social, Field Service, Mobile, and Call Center environments.Application/Tools/Industry Specialization: * Utilities, Oil & Gas, Retail, and Healthcare (Providers and Payers)* Enterprise Applications - Cloud/SaaS & On-Premise Delivery Models* IoT, PaaS, RightNow, Inquira, TOA, ATG, Collective Intellect, Siebel, Oracle Policy Automation, Master Data Management, LiveLook, and Real-Time Decisions* Club Award Recipient
    View
  • Sas
    Senior Enterprise Account Executive -Sales
    Sas Jan 2010 - Jan 2011
    Cary, Nc, Us
    SAS is the world’s largest, privately-held best-of-breed predictive business analytics software company.Application/Tools/Industry Specialization:* Electric/Gas Utilities * Data Integration* Predictive Analytics* Forecasting and Statistical Modeling * Master Data Management, Big Data, and the Internet of Things
    View
  • Sap
    Senior Enterprise Account Executive - Sales
    Sap Jan 2006 - Feb 2010
    Walldorf, Bw, De
    SAP is best known for its (ERP) related applications.Application/Tools/Industry Specialization:* Electric/Gas Utilities and Healthcare (Providers and Payers)* Enterprise Performance Management (Strategy, Budgeting, Planning, & Consolidation)* Spend Analysis Solutions for Procure-to-Pay* Manufacturing Integration and Intelligence* Project Portfolio Management* Governance Risk and Compliance (EH&S, Global Trade, Access & Process Control for SOX 404)* Business Intelligence/ Master Data Management* SAP xApps/Composite Apps/Netweaver Platform and SOA Products* Business Process Modeling* Winner's Circle Award Recipient
    View
  • Salesforce
    Senior Account Executive - Sales
    Salesforce Jan 2005 - Jan 2006
    San Francisco, California, Us
    Salesforce.com is a vendor of CRM solutions, which it delivers to businesses over the internet.Application Specialization:* General Business - Southern California Territory * SaaS CRM * AppExchange
    View
  • Oracle
    Senior Enterprise Account Executive - Sales
    Oracle Jan 2000 - Jan 2004
    Austin, Texas, Us
    UpShot was the first SaaS based-CRM solution built from the ground to be delivered at scale, in the cloud. Siebel was a software company principally engaged in the design, development, marketing, and support of both SaaS and on-premise CRM applications. UpShot was acquired by Siebel in 2005.Application Specialization:* General Business - Northern California Territory * Pioneered SaaS CRM - Siebel CRM OnDemand and UpShot* President's Circle & Club Award Recipient
    View
  • Nielsen//Netratings
    Senior Account Executive - Sales
    Nielsen//Netratings 1997 - 2000
    New York, Ny, Us
    Nielsen//NetRatings was an audience measurement system developed by Nielsen Media Research and NetRatings in an effort to determine the composition of internet traffic in the United States. (i.e: audience size, surfing patterns, demographics, click-stream analysis by site, advertising reach, and online buying behaviors). Joined NetRatings pre-IPO.Areas of Specialization:* General Business - West Coast* B2C Retailers (Walmart, Dell, Gateway Computer, Target, JC Penney, etc.)* Internet Click Stream Analysis, Customer Segmentation and Behavior Analyis, Market Research* Advertising Effectiveness
    View
  • Frost & Sullivan
    Account Executive - Sales
    Frost & Sullivan Jan 1995 - Jan 1997
    San Antonio, Texas, Us
    Frost & Sullivan has been a high-tech market research and consulting firm for more than 40 years. Serves clients that include Global 1000 companies, start-ups, and the investment community, by providing industry coverage that reflects a global perspective. The offering combines ongoing analysis of emerging markets, industry trends, new technologies, competitive benchmarking, demographics, etc.Areas of Specialization:* General Business - North America * Syndicated and Client Defined Market Research* Competitive Intelligence/ SWOT Analysis* Emerging Technologies (SCADA, PLCs, Sensors, etc.)* Utilities (Electric/Gas) - Industry Deregulation and Trends
    View

Ben Cooper Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Economics And History

Frequently Asked Questions about Ben Cooper

What company does Ben Cooper work for?

Ben Cooper works for Polyai

What is Ben Cooper's role at the current company?

Ben Cooper's current role is Transforming the Contact Center - Using Customer-Led AI Powered Voice Agents.

What is Ben Cooper's email address?

Ben Cooper's email address is be****@****ast.net

What is Ben Cooper's direct phone number?

Ben Cooper's direct phone number is +147827*****

What schools did Ben Cooper attend?

Ben Cooper attended University Of California, Berkeley.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.