Designed and implemented a comprehensive Smartsheet intake process to streamline the management and tracking of 'micro' IT projects, significantly improving project initiation and execution. This process incorporated intake forms, archive sheets, reports, dashboards, and automations for optimal efficiency. Addressed and reduced a backlog of over 50 project-related tasks requiring resource allocation upon joining the team. Through systematic prioritisation and resource management, successfully reduced the backlog to 15 active projects, each with fully allocated resources and clearly defined timelines. Coordinated and managed project lifecycles by establishing project folders, creating detailed task lists, and actively monitoring progress to ensure timely completion. Allocated available resources effectively, adjusting assignments as needed to optimise productivity. Conducted regular stand-up meetings—weekly or daily as needed—to provide clear project updates, swiftly address issues, and maintain project momentum. Processed Purchase Orders with precision, ensuring accurate financial tracking and budget alignment for all IT-related expenditures. Oversaw the IT project pipeline, ensuring all incoming projects were prioritised, resourced, and aligned with organisational goals. Organised and facilitated monthly IT Townhall meetings, curating agendas, and presenting key updates to keep the IT team informed and aligned with company objectives. Introduced time tracking within resource management, improving project accountability and efficiency; served as the admin, addressing user issues and ensuring smooth adoption of the new system. Contributed to the development of reporting and analytics on resource allocation by utilising Power BI to create accurate reports on user time tracking, enabling the identification and resolution of over-allocation and other resource management issues.

Provided personalized customer service by assisting customers in finding products, offering detailed information about product features, and making tailored recommendations based on product knowledge.Responded to customer inquiries and resolved issues or concerns in a timely manner.Actively engaged in sales activities, promoting products and services to meet or exceed sales targets.Implemented upselling techniques to maximise sales opportunities, especially with promotions tailored to the customer’s purchase.Participated in creating visually appealing merchandise displays to attract customers and ensured product placement was optimised for sales.Conducted regular stock checks and participated in inventory reconciliation.Stayed informed about new product releases, promotions, and company policies.Managed customer orders efficiently, processing online orders and pre-orders with attention to detail.Efficiently received, processed, and verified incoming merchandise deliveries against purchase orders, meticulously documenting any discrepancies.

Exhibited exceptional time management and organisational prowess by efficiently performing frequent screen checks, screen cleans, and toilet inspections, meeting strict deadlines within a fast-paced environment.Maintained composure and professionalism during high-pressure scenarios, efficiently handling a surge of customers during peak hours and opening nights.Assumed the role of a reliable point person in charge of opening and closing procedures, effectively addressing customer inquiries, and providing knowledgeable responses via various communication channels, including in-person interactions and phone communication.Demonstrated a strong commitment to delivering top-notch customer service, ensuring customers’ comfort, satisfaction, and safety throughout their cinema experience.Employed excellent communication skills to liaise with colleagues, management, and vendors, fostering a cohesive and productive work environment.Proactively identified and resolved any issues related to screenings, facilities, or customer concerns, contributing to a seamless and enjoyable movie-going experience.Proficiently operated the cinema's point-of-sale system, accurately processing transactions, discounts and refunds.Maintained up-to-date knowledge of movie schedules, special offers, and cinema policies to provide customers with relevant and helpful information.

Conducted comprehensive research and curated a compelling presentation on the latest cybersecurity trends across different industries.Formulated a detailed user requirements analysis document for a document and email management system, catered to a client in the AEC sector.Orchestrated the creation and maintenance of a structured task list and timesheet using Microsoft Teams, optimising project coordination and streamlining the seamless progression of project milestones.Engaged in a distinguished lecture held in London for CIOs, CTOs and CEOs, which delved into the strategies and tactics imperative for businesses to thrive and navigate the challenges posed by the future digital landscape.