Ben Couch Email & Phone Number

Roswell, GA, US

Atlanta Metropolitan Area

• At Medallia, I manage the technical relationship of new and existing partners who have a need to integrate voice to text technology into their applications. This includes establishing trust and maintaining the.
• Demonstrated the value proposition of Medallia Speech and Voci transcription software within the customer experience, voice communications, unstructured data, and omnichannel analytics software market
• Developed and delivered demonstrations to Product Management utilizing generative AI from OpenAI and ChatGPT
• Utilized large language model AI (LLM) tuning to optimize transcription accuracy and contact center reporting
• Engineered custom POC and demo systems and presented results to C-level executives
• Managed technical relationships with Fortune 500, Enterprise, Mid-Market, SMB & Channel partners

• Positions held during tenure throughout mergers of Autonomy, HP, and Open Text: Field Engineer – Autonomy 2006-2008 Sales Engineer– Autonomy 2008-2011 Senior Sales Engineer – HP 2011-2016 (HP acquired Autonomy) Senior.
• Technical sales lead in closing $1 million plus contracts for Fortune 500 companies
• Technical Sales lead for customers including Verizon, H&R Block, Nationwide, Aflac and HSN
• Personal revenue responsibility exceeding $3 million annually
• Specialized in customer experience, unstructured, and omnichannel analytics software
• Built custom demo systems and presented to C-level executives

• Partnered with Open Text sales representatives and channel partners to provide pre-sales technical assistance for collaboration, unified messaging, and groupware solutions
• Deliver solution presentations, perform technical product demonstrations, and conduct on-site proof-of-concept trials
• Completed technical responses for RFP’s of projects generating over $1 million of revenue
• Teamed with sales reps to develop pipeline and drive new revenue
• Created technical diagrams and specifications outlining network, software, and hardware requirements for web and application servers
• Outlined middleware requirements for Open Text products to connect with third party application servers

• Established and supported ongoing relationships with BMA dealers
• Provided sales force training and technical sales support for document management and unified messaging products to end users and BMA dealers
• Conducted detailed requirement analyses in order to develop tailored technical demonstrations
• Installed custom demo systems and proof-of-concept prototypes
• Completed technical responses to RFP & RFI’s
• Performed unified messaging and document imaging presentations to customers

• Provided IT support for internal systems including networking and system configuration on Windows based systems
• Created extensive Microsoft Access SQL queries from marketing SQL server database
• Formatted and uploaded database reports to customer systems
• Performed system backups to provide system recovery options