At Medallia, I manage the technical relationship of new and existing partners who have a need to integrate voice to text technology into their applications. This includes establishing trust and maintaining the relationship through the presales, implementation, and go-live stages. My goal with each customer is to insure they receive the most technical value from the Medallia product line while working with the Medallia sales team to establish a lasting relationship.Day to day activities include:• Demonstrated the value proposition of Medallia Speech and Voci transcription software within the customer experience, voice communications, unstructured data, and omnichannel analytics software market• Developed and delivered demonstrations to Product Management utilizing generative AI from OpenAI and ChatGPT • Utilized large language model AI (LLM) tuning to optimize transcription accuracy and contact center reporting• Engineered custom POC and demo systems and presented results to C-level executives• Managed technical relationships with Fortune 500, Enterprise, Mid-Market, SMB & Channel partners• Crafted responses to RFIs and RFPs, offering tailored technical solutions in the telephony market• Architected REST API and WebSocket integrations with cloud (CCaaS SaaS) on on-premise telephony solutions including but not limited to Genesys, Avaya, Nice CX-One, Five9, Amazon Connect.• Support customers after the sale to ensure pre-sales expectations are met and long-term relationship is maintained• Collaborated closely with Product Management to provide product enhancements and customer recommendations

Positions held during tenure throughout mergers of Autonomy, HP, and Open Text: Field Engineer – Autonomy 2006-2008 Sales Engineer– Autonomy 2008-2011 Senior Sales Engineer – HP 2011-2016 (HP acquired Autonomy) Senior Sales Engineer– Open Text 2016-Present (Open Text acquired CEM division of HP)• Technical sales lead in closing $1 million plus contracts for Fortune 500 companies • Technical Sales lead for customers including Verizon, H&R Block, Nationwide, Aflac and HSN• Personal revenue responsibility exceeding $3 million annually• Specialized in customer experience, unstructured, and omnichannel analytics software• Built custom demo systems and presented to C-level executives• Developed and responded with technical solutions for RFI’s and RFP’s • Analyzed customer requirements and technical environment for cloud and on-premise solutions (Amazon Web Services, Open Text Cloud) • Designed systems to meet PCI and HIPAA security requirements• White boarded architecture and wrote scopes of work for enterprise systems scaling to over 100 servers • Collaborated with project managers and field engineers to ensure proper hand off of sold solution to the installation team• Worked closely with Product Management to provide product enhancements and customer recommendations• Developed long term relationships with technical team to land and expand OpenText solutions

• Partnered with Open Text sales representatives and channel partners to provide pre-sales technical assistance for collaboration, unified messaging, and groupware solutions• Deliver solution presentations, perform technical product demonstrations, and conduct on-site proof-of-concept trials • Completed technical responses for RFP’s of projects generating over $1 million of revenue• Teamed with sales reps to develop pipeline and drive new revenue• Created technical diagrams and specifications outlining network, software, and hardware requirements for web and application servers • Outlined middleware requirements for Open Text products to connect with third party application servers • Performed as a technical liaison through the sales, design, and implementation cycles• Completed field integrations of voice mail and email software with enterprise and carrier level phone systems including Cisco VOIP, Nortel, Avaya/Lucent, and Siemens

• Established and supported ongoing relationships with BMA dealers • Provided sales force training and technical sales support for document management and unified messaging products to end users and BMA dealers• Conducted detailed requirement analyses in order to develop tailored technical demonstrations• Installed custom demo systems and proof-of-concept prototypes• Completed technical responses to RFP & RFI’s• Performed unified messaging and document imaging presentations to customers

• Provided IT support for internal systems including networking and system configuration on Windows based systems• Created extensive Microsoft Access SQL queries from marketing SQL server database • Formatted and uploaded database reports to customer systems• Performed system backups to provide system recovery options