Vice President Of Customer Success
Current
Oct 2024 - Present
AeroLeads people directory · profile
Ben Crees Email & Phone Number
Customer Success | Customer Experience | Strategic Planning
at
Preservica
1 work email found
@tangoe.com
1 phone found area 844
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success | Customer Experience | Strategic Planning
Location
Greater Oxford Area, United Kingdom, United Kingdom
Who is Ben Crees? Overview
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Quick answer
Ben Crees is listed as Customer Success | Customer Experience | Strategic Planning at Preservica, based in Greater Oxford Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at tangoe.com, phone signal with area code 844, and a matched LinkedIn profile for Ben Crees.
Ben Crees previously worked as Vice President of Customer Success at Preservica and Senior Director, Strategic Relationships & Client Experience at Vmox. Ben Crees holds Geology, Geology, Earth Sciences, Physical Geography from University Of Southampton.
Company email context
Email format at Preservica
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{first}.{last}@tangoe.com
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Profile bio
About Ben Crees
A highly capable Customer Success and Operations Director leading multi-functional international teams delivering first class service to complex enterprise clients. Focused on using analytics to proactively predict and solve client challenges whilst creating value for the customers. Well respected for building strong and sustainable relationships with both customers and internal project teams. Experienced in working in highly complex environments, delivering solutions across multiple business sectors with multi-national resources. Specialties: Customer Success, Service Delivery, Data Analysis, Project Management, Team Leadership including coaching and performance development, P&L Management, Virtual and Matrix Management.Professional Highlights:Designed, built and executed a Customer Success strategy to identify, forecast and mitigate risks which led to a 25% increase in customer retention within 12 monthsAutomation initiatives utilizing RPA and API integration to reduce manual task improving customer and employee satisfaction5 promotions in 8 years – as I have established myself as the company “go to” man, client champion and general doer of good deedsCompany awards – including (1) Employee of the Year 2014, (2) Mr Tangoe, (3) Most Inspirational and (4)Employee Destined for Great ThingsStaff development initiatives including revamp of new starter training plan, launch of personal development and mentoring programmeHead of Quality for EMEA region including retention of ISO:9001 and attainment of SSAE16 accreditation
Listed skills include Telecommunications, Project Management, Stakeholder Management, Business Process Improvement, and 21 others.
Current workplace
Ben Crees's current company
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14 roles
Ben Crees work experience
A career timeline built from the work history available for this profile.
Senior Director, Strategic Relationships & Client Experience
Responsible for overseeing, developing, and growing all strategically important relationships to the organisation, including clients, partners, and vendors. Focus include developing and refining operations policies, procedures, and best practices; leading and growing staff and executing business strategies in support of the company’s growth and success.
Jan 2024 - Oct 2024
Director Customer Experience
Responsible for overseeing the entire customer experience function of the organization, including developing and refining business operations policies, procedures, and best practices; leading and growing staff and executing business strategies regarding customer experience, satisfaction, retention and growth. Development of robust customer relationships.
Aug 2022 - Jan 2024
Director
Crees Consulting Limited
Started a European Consultancy business working with SaaS companies to develop strategies to expand their business operations in the UK and Europe.Worked with Customers to develop their GTM plans, Product Roadmap and Customer Journeys, and then supported them through their European launch.
Jan 2022 - Aug 2022
Director Of Customer Success
Establishment and development of companies Customer Success program utilizing data analytics and trends to forecast and predict Customer Health and Risk.Grew Customer Success and Triage programs to mitigate and resolve risks leading to a >25% increase in Customer RetentionFocus on Customer Outcomes and Value creation
Apr 2020 - Jan 2022
Director Of Operations
Global Department Head for an Operational team supporting end-to-end lifecycle of ~400 large multi-national clients utilizing a software mobile procurement and management tool.Leadership of a department of ~150 FTEs based in USA, UK, Romania, China and IndiaFocus on Continuous Improvement Program including automation, process standardization and cost.
May 2018 - Apr 2020
Director, Emea Operations
Executive leading the EMEA Operations Department for a Global Software Service Provider Team – 5 direct, 50 indirect. Locations – UK, Netherlands, Germany, India & USAFocus on Service Excellence, Client Retention and Growth, Value Add, and Team ProgressionDevelopment of Strategic Plans for the department and work with teams to operationalizeEnsure the.
Apr 2016 - May 2018
Senior Manager, Client Services
Department head for EMEA Client Services team, managing ~30 people globallyManager of Managers, Virtual Management and Matrix ManagementOwnership of eight clients, across +80 countries with annual revenue of $9 Million USDFocus on complex multinational enterprise clientsProgram and Project Management for internal initiatives, client and business.
Aug 2014 - Mar 2016
Manager, Service Delivery
Global Service Manager for a multinational technology client, delivering service in 40+ countries.Team Manager for 10 Client Managers delivering service at a Global, Regional and Local level.Creating, delivering and hosting Global Quarterly Business Reviews and End of Year reviewsIdentification and Project Management of client value projects
Apr 2014 - Aug 2014
Business Support Manager
- Global Project Manager for implementation of Telecommunications Management Service in +40 countries for a multinational technology companyOther responsibilities/achievements include:
- Establishment of remote team in India to support regional clients and back office processes
- Sales Support and Contract/RFP review
- Head of Quality responsible for implementation and renewal of SSAE16 and ISO:9001
Apr 2013 - Apr 2014
Implementation Manager
Ttmobiles
Project Management of new client on-boarding following close of sales cycleFull lifecycle management from conception to deliveryResponsible for multiple project delivery against timelines and budget to meet revenue targetsMulti-country and multi-phase projects ranging in duration from 3 – 12 monthsLead Project Manager for service implementation for a large.
Apr 2010 - Apr 2013
Geo-Environmental Consultant
Apr 2008 - Apr 2010
Graduate Environmental Consultant
Sep 2007 - Apr 2008
Technical Officer
Jul 2006 - Feb 2007
1 education record
Ben Crees education
-
University Of Southampton
FAQ
Frequently asked questions about Ben Crees
Quick answers generated from the profile data available on this page.
What company does Ben Crees work for?
Ben Crees works for Preservica.
What is Ben Crees's role at Preservica?
Ben Crees is listed as Customer Success | Customer Experience | Strategic Planning at Preservica.
What is Ben Crees's email address?
AeroLeads has found 1 work email signal at @tangoe.com for Ben Crees at Preservica.
What is Ben Crees's phone number?
AeroLeads has found 1 phone signal(s) with area code 844 for Ben Crees at Preservica.
Where is Ben Crees based?
Ben Crees is based in Greater Oxford Area, United Kingdom, United Kingdom while working with Preservica.
What companies has Ben Crees worked for?
Ben Crees has worked for Preservica, Vmox, Crees Consulting Limited, Tangoe, and Ttmobiles.
How can I contact Ben Crees?
You can use AeroLeads to view verified contact signals for Ben Crees at Preservica, including work email, phone, and LinkedIn data when available.
What schools did Ben Crees attend?
Ben Crees holds Geology, Geology, Earth Sciences, Physical Geography from University Of Southampton.
What skills is Ben Crees known for?
Ben Crees is listed with skills including Telecommunications, Project Management, Stakeholder Management, Business Process Improvement, Team Management, Outsourcing, Change Management, and Service Delivery.
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