Ben Crees Email & Phone Number

Duluth, Georgia, US

• Primary point of contact for the regions that receive exported products (Europe, Middle East, Asia, Australia, South America)
• Major accountability includes providing reports on the status of service related items that are currently being addressed through a cross-functional product concern resolution team
• Host reoccurring meetings through web services with technical service personal from other regions to ensure product concerns are being addressed
• Assigned responsibility as the Technical Service leader on new product introductions to ensure the product issues identified through product concern resolution process are designed out or eliminated on future products
• Develop product concern/issue reports based on information received from export regions and from the analysis of data from AGCO’s systems (warranty, case management, etc…)
• Collaborate with Engineering, Quality, and Suppliers on product related concerns to assistant in identification of issues, root cause analysis, and implementation of the “field” solutions

Duluth, Georgia, US

• Responsible for the creation, growth, and maintenance of the technical knowledge database for tractors and application equipment
• Ensure a continuous and effective link between incident resolution and the creation and maintenance of the knowledge database documents
• Influence performance of the site product support teams to meet and exceed the expectations of the dealers selling and servicing AGCO's products by using customer relationship management system as the primary.
• Develop, deploy, and maintain accurate measurement tools to clearly define expected performance levels of support teams for web-delivery of technical information the dealer network
• Promote and educate all on the benefits of AGCO’s knowledge database through internal training sessions, on-site dealer training, and through the use of web conferencing tools

Duluth, Georgia, US

• Responsible for identifying, taking action, communication, and closure on Product Health related concerns
• Responsible for the creation of Product Health reports and the communication of those to Engineering, Quality, Business Unit Managers, Senior Management, and Suppliers
• Responsible for managing the daily activities of the Application Technical Specialists
• Responsible for the “dealer facing” support of the Application equipment

Duluth, Georgia, US

• Responsible for dissemination of accurate and prompt service direction to dealer and/or field service inquires via the telephone and web
• Responsible for troubleshooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer training, and warranty claim processing
• Recognized as the service expert on the assigned products of Track and Articulated Tractors, Application Equipment, and GPS products

Duluth, Georgia, US

• Responsible for creating the service manual content for Application Equipment
• Responsible for “proofing” the parts books for errors
• Responsible for the editing of engineering drawings for parts book and service manual insertion

High School Diploma, General Education

Emergency Care Attendant (Emt Ambulance Or Emt-B)

Light-Wheel Vehicle Mechanic