Ben Cui Email & Phone Number

Shenzhen, Guangdong, China

• Working with world wide famous companies such as NEC, Allot, Ericsson, etc. to Manage their programs from RADISYS’ perspective to make sure the program goes smoothly, including to meet their timeframe of deployment..
• Manage customer, Maintain the customer relationship, and manage customer's expectation
• Customer training, help customer understand Radisys product features and integrate the features into customer application appropriately
• Understand the customer application and how the application will be impacted by the Radisys product features. Also collect customer requirement and send them to the Engineering team
• Troubleshoot the customer issue, and provide workaround, software patches, and hardware fixes, to solve the customer issues
• Passed the customer issues to the Engineering team and discuss the possible solution and verify the fixes, arrange resources of company to solve customer's issues

Beijing City, China

• Working as a core developer, responsible for design and development bottom layer software such as CRELinker(call recording equipment), MitelLinker, VoiceCardLinker, as key modules of CallRecorder Product, working on.
• Requirement analysis, high-level design, risk analysis, low-level design, code, and debug
• Research and break through key technologies such as PCM, G.711A/U, G.729a, GSM, G.723f, voice data mix, SRTP, etc.
• Assist the test engineer to accomplish test design, product manuals.
• Analyze and troubleshoot issues the customer encountered, Remote technical support
• Write experience documents; give training to other members of the product team.

Beijing City, China

• Recruited members and setup stream agent development team,
• Collect and sort customer requirements
• Architecture design, high-level design, low-level design, and write documents.
• Make working schedule, and keep on eye on the progress
• Analyze risks and break through critical control project.
• Code and debug

Beijing City, China

• Test design, include test points and test cases,
• Test execution and feed back bugs to the leader.
• Communicate with software engineers, analyze software bug, to upgrade Eudemon firewall product quality.
• Take part in equipment selection tests held by telecoms operator.
• Technical support and troubleshooting at the customer onsite.