• Volunteered to take role after site closure announcement & sudden departure of entire EDI team.• Managed the EDI customer connections for $6B yearly sales worth of commercial sales for the Consumer Health, Pharmaceutical, and Radiology sales organizations.• Coordinated resolution of Electronic Data Interchange (EDI) order errors by using SAP iDoc information. Escalated errors to the appropriate colleagues and followed up as needed for resolution.• Meeting with different department inside Bayer such as the Customer Service Reps regularly to get a better understanding their ever-changing needs and expectations to ensure that EDI can meet and exceed them. • Department lead on project of transitioning work out of and closing of Mishawaka Indiana location.• Solely responsible for the employee training of new EDI personnel, state side and internationally through practices such as creating and using coaching plans, performing work shadowing, creation of user notes and documentation, employee mentoring, and language coaching.

• Maintained and created 1,000+ new and existing customers monthly in SAP, while working internally with Customer Service representatives and adhering to three separate Sales Organizations’ standards and regulations (Customer Health, Pharmaceutical, and Radiology). • Assisted in the rollout of Master Data Governance (MDG), including program design, testing, end user testing, and writing system documentation. The program streamlined the work between customer representatives and engineers, cutting down on time and resources to implement new customers and update existing data.• Managed tax exemption certificates and assisted in exemption certificate data improvement project. This project entailed cleaning and updating external customer’s data to reduce audit liability for the company.• Participated in external Sales Tax audits for various states and used that knowledge to improve internal processes for fulfilling state audit requirements by collaborating with both end users and business intelligence teams. • Participated in periodic Internal Control Standards (ICS) audits, which required learning and implementing new standards and requirements into internal workflows on a regular basis.• Met and exceeded KPI standard of 24 hours turn-around time in support of all CLSC requests and adhered to Internal Control Standards (ICS) by completing compliance reports on time and in full.

Contractor placed at Bayer Customer Logistics Service Center in Mishawaka Indiana.

• Created over 200 new SAP user accounts every month for North and South America.• Supported for quarterly audits by pulling emails, change logs, and IT support tickets for managers as requested.• Created system user guides for managers during company integration.• Managed department’s user account admin email inbox. Handled high priority and high profile account terminations.• Prioritized and completed user access request of over 80 tickets per week in the system queue. Meeting and exceeding SLA of 90% completion in three business days.