To collect arrears by telephone, letter and e-mail in accordance with pre-set targets and existing credit policy. To maintain an accurate customer diary history and collection schedule in line with audit requirements. To liaise with Sales where necessary in the escalation of default/contractual account issues. To ensure all areas of direct debit administration is performed within agreed timelines and policy. To interact with all areas of the Department/Business to maximise dispute resolution… Show more To collect arrears by telephone, letter and e-mail in accordance with pre-set targets and existing credit policy. To maintain an accurate customer diary history and collection schedule in line with audit requirements. To liaise with Sales where necessary in the escalation of default/contractual account issues. To ensure all areas of direct debit administration is performed within agreed timelines and policy. To interact with all areas of the Department/Business to maximise dispute resolution and associated performance against internal SLA’s. To undertake/support customer visits and when required to maximise recovery success. To comply with regulatory and legislative requirements including TCF principles. To promote the fair treatment of customers in decisions and actions undertaken. Show less

Administration of security documentation including referencing, eligibility to work checks and client specific on-boarding requests such as criminal record declarations, confidentiality agreements and financial checks. Liaising with centralised government department in relation to active and new security clearances. Production of reports detailing clearance status of individuals on specific projects. Engagement with client to advise of clearance updates and changes. Report any suspicious… Show more Administration of security documentation including referencing, eligibility to work checks and client specific on-boarding requests such as criminal record declarations, confidentiality agreements and financial checks. Liaising with centralised government department in relation to active and new security clearances. Production of reports detailing clearance status of individuals on specific projects. Engagement with client to advise of clearance updates and changes. Report any suspicious activity to the appropriate authorities ensuring security procedures are followed accurately. Show less

Responsible for ensuring that all customer documentation we receive is checked and processed in an efficient manner, and all documentation submitted to our lenders is in line with company processes and timelines, whilst providing the best service possible to all customers.

Responsible for providing a final check in CRB/DS/Access NI process to minimise loss of revenue; Ensure compliance with CRB/DS/Access NI code of conduct; Providing an excellent telephony service to the RSR network, candidates, clients etc. dealing with queries and providing great customer service; Conduct List 99, international checks, credit checks, police check and other Compliance checks as necessary; Manage invoicing; Provide communications to the RSR network on changes, updates, and… Show more Responsible for providing a final check in CRB/DS/Access NI process to minimise loss of revenue; Ensure compliance with CRB/DS/Access NI code of conduct; Providing an excellent telephony service to the RSR network, candidates, clients etc. dealing with queries and providing great customer service; Conduct List 99, international checks, credit checks, police check and other Compliance checks as necessary; Manage invoicing; Provide communications to the RSR network on changes, updates, and general news; Provide all key Compliance MI. Develop close working relationships with clients/candidates. Knowledge of the recruitment process including the 360-recruitment model. Show less