Client Relations Co-Ordinator
Current• Client Relationship Management: All aspects of account management encompassing receipt of secure orders, presentation of final product, weekly and monthly production reports to clients, close liaison with clients and handling of all client feedback. • Workflow Co-ordination and Management: Allocation and management of work assignments across various transcription teams, monitoring output to ensure quality and deadlines are met, preparation of production reports, data analysis to assess… Show more • Client Relationship Management: All aspects of account management encompassing receipt of secure orders, presentation of final product, weekly and monthly production reports to clients, close liaison with clients and handling of all client feedback. • Workflow Co-ordination and Management: Allocation and management of work assignments across various transcription teams, monitoring output to ensure quality and deadlines are met, preparation of production reports, data analysis to assess achievement of internal key performance indicators, ensuring all teams have appropriate security clearances. • Knowledge Management: Responsible for documenting business processes, policies and procedures for both internal and external stakeholders, and creation of training manuals.• Business Process Re-engineering: Tasked with developing and implementing new systems and processes to improve quality and productivity. Show less
